Where

Senior Customer Service Representative

TIG Freight Management Pty
Dubbo Full-day Full-time

Description:

About us:

Established in 2001, TIG Freight is one of Australia’s leading providers of total freight management and logistics solutions in Australia.

www.tigfreight.com

About the role:

An opportunity has become available for a Senior Customer Service Specialist to join Team TIG in our Mascot office in Sydney.

As a National Freight Investigator, you will support your dedicated portfolio of customers in Sydney, and follow up and resolve their enquiries, whilst keeping them in the loop on a regular basis.

We are a stand out due to our response times and proactive follow up back to our customers.

They LOVE us!

Enquiries mostly relate to:

  • Delivery ETAs
  • Short and damaged freight
  • Monitoring of urgent consignments

The day looks like this:

  • Investigating issues regarding missing, damaged or delayed freight
  • Coordinating local, interstate and international pick-ups and bookings with customers
  • Assisting customers in determining the best carrier for their situation
  • Lodging enquiries and creating bookings
  • Daily reporting and subsequent follow ups of delayed consignments
  • Assisting with inbound calls

If you enjoy building long lasting relationships with your customers, and love being the ‘go to’ person, we want to hear from you.

27 Mar 2025;   from: uworkin.com

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