Description:
About us:
Established in 2001, TIG Freight is one of Australia’s leading providers of total freight management and logistics solutions in Australia.
www.tigfreight.com
About the role:
An opportunity has become available for a Senior Customer Service Specialist to join Team TIG in our Mascot office in Sydney.
As a National Freight Investigator, you will support your dedicated portfolio of customers in Sydney, and follow up and resolve their enquiries, whilst keeping them in the loop on a regular basis.
We are a stand out due to our response times and proactive follow up back to our customers.
They LOVE us!
Enquiries mostly relate to:
- Delivery ETAs
- Short and damaged freight
- Monitoring of urgent consignments
The day looks like this:
- Investigating issues regarding missing, damaged or delayed freight
- Coordinating local, interstate and international pick-ups and bookings with customers
- Assisting customers in determining the best carrier for their situation
- Lodging enquiries and creating bookings
- Daily reporting and subsequent follow ups of delayed consignments
- Assisting with inbound calls
If you enjoy building long lasting relationships with your customers, and love being the ‘go to’ person, we want to hear from you.