Description:
- The Scheduling Training and Support Lead is at the heart of ensuring seamless service delivery in Community Care, driving excellence in scheduling operations and enhancing the client experience.
- $49.28 – $51.51/hr. + generous salary packaging to boost take-home pay (Fulltime).
- Enjoy a stable work environment that genuinely offers a supportive work-life balance, ongoing training and development opportunities, and a range of employee benefits designed to enhance your well-being.
The Scheduling Training and Support Lead plays a vital role in ensuring the seamless and effective operation of scheduling functions across the organisation’s Community Care services. This leadership position is dedicated to optimising service delivery, enhancing client outcomes, and empowering teams to maintain the highest standards of care.
By working closely with program leaders, this role mentors, supports, and upskills Service Coordinators and Scheduling Assistants, fostering a culture of efficiency, compliance, and excellence. With matrix responsibility across multiple teams, the Scheduling Training and Support Lead ensures scheduling processes not only meet but exceed expectations, delivering exceptional client-focused services.
Key Responsibilities:
Defining and developing scheduling procedures to be embedded throughout the Community Care Program;
Providing mentoring, support, and training to Service Coordinators and Scheduling Assistants to ensure effective and consistent service scheduling across the organisation;
Reviewing and auditing service schedules to ensure alignment with organisational guidelines, legislation, and client demand;
Assisting with recruitment and training of Service Coordinators and liaising with relevant Team Leaders and managers to ensure adequate cover across sites in times of planned and unplanned leave;
Undertaking recurring reporting activities; and
Fostering an environment of high-quality customer centered service in a prompt and effective manner.
What We’re Looking For
✔ Diploma in Community Care Services (or other relevant qualification) or alternatively extensive experience in the Aged Care or Community Care Sector;
✔ Previous scheduling experience; and
✔ A current C or CA Driver’s License (QLD)
✔ Demonstrated experience in managing a team.
Key Skills & Competencies:
✔ Extensive expertise in best-practice scheduling within a Community Care setting, ensuring efficiency, compliance, and exceptional service delivery.
✔ Exceptional verbal and written communication skills, enabling clear, professional, and engaging interactions with staff, stakeholders, and clients.
✔ Strong relationship management skills, fostering collaboration with internal teams, program leaders, and external partners to drive continuous service improvements.
✔ Proven ability to coach, mentor, and train Service Coordinators and Scheduling Assistants, enhancing workforce capability and overall performance.
✔ Advanced proficiency in workforce analysis, forecasting, and planning, ensuring optimal staffing levels and seamless service continuity.
✔ In-depth knowledge of legal, regulatory, and organisational scheduling standards, including compliance with the SCHADS Award and industry best practices.
✔ High-level computer literacy, with expertise in client management systems and scheduling software to streamline operations.
✔ Strategic problem-solving abilities, identifying, analysing, and resolving scheduling and workforce challenges with proactive, solutions-focused approaches.
✔ Thrives in high-volume, fast-paced environments, adeptly managing competing priorities while maintaining service excellence.
✔ A strong commitment to client-centred scheduling services, ensuring responsiveness, efficiency, and the highest standard of care.
Why join CatholicCare?
CatholicCare (formerly CentacareCQ) is a large, vibrant and well-respected, not-for-profit organisation providing services across the Catholic Diocese of Rockhampton. From Mackay in the north to Bundaberg in the south, and out to Longreach in the Central West, our primary focus is based on our Christian Ethos and the principles of Catholic Social Justice. CatholicCare is proud to deliver services and employ our people regardless of religion, background, or beliefs.
So what’s great about CatholicCare?
⭐ A values-driven organisation committed to making a difference.
⭐ Supportive team culture with mentorship and professional development opportunities.
⭐ Our people are at the center of everything we do.
⭐ We’re an organisation with big plans – our 430 strong workforce continues to grow and there’s no plan to stop any time soon!
⭐ Access to Employee Assistance Program and wellness initiatives.
⭐ Meaningful work where you can contribute to positive organisational change.
Don’t wait – Apply Now!
To apply for this fantastic opportunity, please submit:
Your current resume
A cover letter addressing the key aspects of the role
Don’t miss out! Apply today and be part of a team at CatholicCare Central Queensland.
NB: All offers of employment are subject to the satisfactory completion of relevant screening and background checks, including an Australian Federal Police check, an NDIS disability worker screening check, and attainment of a Blue Card for working with children, prior to commencement.