Description:
School Locker is one of Australia’s largest education retailers and suppliers, supporting students, parents, and schools nationwide. With over 110 locations , including school, university, and superstores, we are committed to providing Everything, for Every Student, for Education .
Role Description:
Customers are central to everything we do at School Locker. We have dedicated team members that provide customer service to our diverse customer base including Institutional Customers (B2B) and Retail Customers in store and online.
School Locker is looking for a strong, systems and customer service focused Team Member to join the Institution Support team.
This role requires exceptional administrative, systems, processes and customer service skills, time management and ad hoc support skills and someone who will advocate for the customer experience.
This role is office based, working from School Locker Support Office at Eight Mile Plains.
Opportunities available for a Casual or Part Time role.
Key functions include:
- Consistent and high performance to KPI’s and SLA’s
- Getting hands on with day-to-day order and customer tasks as required
- Serving as the primary point of contact between our company and schools, ensuring clear communication and satisfaction
- Collaborating with internal teams such as sales, production, and design to meet client needs efficiently.
Responsibilities include:
- Service desk management of a range of tasks to support Institutions and Service teams.
- Creation of quotes & orders, sourcing and processing of purchase orders
- Meeting KPIs for enquiry response times & resolution to customer satisfaction
- Responding to and resolving direct customer queries, via phone and service desk
- Customer Support administration tasks and project management
- Any other tasks or projects as assigned by the business.
- Proactive approach to identifying opportunities to enhance our level of customer service provided.
Requirements and Skills:
- Excellent Customer Service skills.
- Prior experience in a customer service role.
- Experience in B2B and/or Retail Customer Service
- Experience with process and workflow management tools
- Strong problem solving, interpersonal, verbal and written communication skills.
- Analytical and knowledgeable with a proactive attitude.
- Strong organisational skills, with the ability to work flexibly under pressure, manage competing demands and prioritise workload to meet deadlines in a busy environment.
- Product knowledge across Uniforms or Apparel is desirable but not required.
- Successful Applicant will be required to hold a current Blue Card.