Description:
Are you an experienced Customer Service Manager (CSM) looking for a role where you can contribute meaningfully, work within a supportive team, and enjoy long-term job security? Loan Market Daw Park is seeking a driven CSM to play a key role in our growing brokerage.
With over 35 years of combined experience, our team provides tailored lending solutions across residential, commercial, and asset finance. Backed by the Loan Market Group, one of Australasia’s largest mortgage broker networks, we are committed to delivering exceptional customer service and achieving strong business growth.
The Role
As a Customer Service Manager, you will:
- Support brokers with end-to-end loan processing, ensuring seamless client experiences from application through to settlement
- Manage servicing calculators, financial documentation, and credit analysis, maintaining high levels of accuracy and compliance
- Work on complex lending scenarios, including SMSF, first home buyers, investment properties, and commercial finance with average deal sizes of $1.2M in residential and $4.5M in commercial
- Mentor and support junior staff, fostering professional development within the team
- Collaborate with brokers and lenders, ensuring smooth workflow and top-tier client outcomes
Why Join Loan Market Daw Park?
- Flexible work arrangements with a mix of office and WFH flexibility
- Strong compensation package with a base salary of $70K to $80K plus super and a $5K bonus based on performance
- Long-term job security within a stable and reputable brokerage
- A positive and collaborative work environment where your skills and experience are valued
- Opportunities for growth working closely with industry experts like Carlo Catalano, who brings over 45 years of experience in finance and brokerage leadership
Who We're Looking For
- Experienced CSM with at least three years in mortgage broking or finance with a solid understanding of balance sheets, credit policies, and loan structures
- Tech-savvy and detail-oriented with strong knowledge of servicing calculators and loan application processes
- Strong communicator and problem-solver who is comfortable handling client inquiries and lender discussions
- A team player who is collaborative, proactive, and eager to support business growth
Apply Now!
If you're looking for a role where you can make a real impact, we would love to hear from you. Be part of a brokerage that values expertise, teamwork, and long-term success.