Description:
Job Description- Manage and take full responsibility for customer complaints.
- Ensure a fair and reasonable approach to complaint management at all stages.
- Review complaints thoroughly and communicate outcomes both verbally and in writing.
- Engage with internal and external stakeholders to provide updates on complaint investigations, handling, and resolution, including:
- Keeping customers informed
- Liaising with relevant stakeholders throughout the process
- Provide expert advice to ensure external complaints are handled in alignment with the principles of procedural fairness. Ensure decision-making is based on the law, industry best practices, and fairness in all circumstances.
- Provide oversight and assistance in relation to dealing with incoming subpoenas, court orders, police requests, government agency requests and third party requests
- Collaborate with the broader ICU and CRL teams, offering support and accountability for complaint-related matters.
28 Mar 2025;
from:
uworkin.com