Description:
- Be supported to grow your career at NAB
- Make a genuine difference through the work you do
- Create enduring customer relationships through empathy and trust
- Show up for customers as one team to create consistent, seamless experiences
- Build long-term relationship by understanding and adapting to changing customer needs
It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.
Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. ?Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.
Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career
It’s a good time to see what more you can find at NAB as a Branch Manager and join our Retail team who are doubling down on
- Moving with Speed
- Keeping things simple
- Owning it
- Winning together
The role:
As a NAB Branch Manager in our MORNINGTON retail branch, you will be a banking community leader and the face of NAB joining a team that is nothing short of customer obsessed. Each day you will go above and beyond to build strong relationships with customers and business owners, partner with local businesses to help meet their banking needs and participate in community initiatives to increase awareness of NAB’s products and services.
Every day is different in our NAB branches and as well as providing great customer service and leadership, you will have the opportunity to develop your career path within NAB and work in a diverse team environment.
What will your day look like?
- Responsible for the overall performance of your branch through coaching and mentoring, leadership, and direction
- Drive sales activity to achieve business objectives by actively identifying cross-sale opportunities
- Delivering a brilliant, consistent, and engaging customer experience to our customers and partners; making sure everyone within your team understands the importance at delivering this every time
- Ensuring that the standards, procedures, and systems set out NAB remain in place across the branch
- Manage performance & strategic development of the branch and its relationship with the wider Retail division
What you will bring:
- Proven experience in management, with the ability to inspire and influence others
- A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile.
- An ability to work collaboratively as a team and resilience, self-motivation and energy to create our signature customer experience.
- A keen eye for detail that ensures transactions are completed efficiently and accurately
- An appreciation for inclusion and the diversity of our customers.
More focus on you
All new Branch Managers receive NAB’s tailored onboarding and training program to ensure they are set up for success. As a reward for your success and passion for helping customers, we offer a multitude of benefits including an attractive base salary and fantastic career-growth opportunities.
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.
For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job . To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.
Join NAB
If you think this role is the right fit for you, we would love to hear from you.
Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. We therefore encourage you to apply at your earliest opportunity.
Unsolicited CVs from agencies will not be accepted.