It Service Desk Officer

Description:

Department for Correctional Services
Job reference: 662450
Location: 5000 - ADELAIDE
Job status: Long Term Contract
Eligibility: Open to Everyone

About the Department for Correctional Services
The Department employs approximately 2,000 staff and has responsibility for nine prisons and fifteen Community Correctional offices across the state. Our vision is for a safer community by protecting the public and reducing re-offending. We work towards this through the contribution of staff who are employed in a wide variety of fields, from correctional officers and teachers, to social workers, psychologists and supervisors of court orders. Their commitment ensures we deliver quality services to prisoners, offenders and victims of crime. We strongly promote diversity and equity in our workforce, which directly contributes to greater effectiveness and better outcomes. In a supportive and collaborative environment, you will encounter interesting professional challenges and you will work alongside dedicated and passionate people who help to turn around the lives of offenders and rebuild lives affected by crime.

Duties
The IT Service Desk Officer contributes to the provision of Information, Communication and Technology (ICT) user support services which support the business units of the Department for Correctional Services (DCS).
The IT Service Desk Officer provides responsive and pro-active customer service and support for IT systems and services to a diverse range of users within agreed service standards and provides a first point of contact for all enquiries and requests for assistance.
The IT Service Desk Officer will diagnose the nature of reported issues, and either resolve the issue immediately or escalate the issue to other support areas, within DCS or to external service providers.
The IT Service Desk Officer will also provide administrative services for the management of user accounts, IT hardware and software assets and other administrative tasks.

Special Conditions

• Section 47 of the Public Sector Act 2009 applies in conjunction with other provisions of the act and other applicable industrial entitlements.
• The incumbent is required to satisfactorily complete a National Criminal History Check;
• A current South Australian Driver’s Licence is essential;
• A flexible approach to working hours is required;
• Some interstate and intrastate travel will be required which may necessitate overnight absences.

Requirements
Desirable Qualifications: Qualification/Certification in IT Service Management such as ITIL

Remuneration
ASO3 ($67,589 - $72,033pa)

Enquiries
Ms Linda Neighbour
A/ Co-Director, Information & Communications Technology
Tel: (08) 8218 2038
E: Linda.Neighbour@sa.gov.au

Application Instructions
All applications must be submitted online via I Work for SA.
All written applications are required to include additional information that specifically addresses the selection criteria outlined in the Advice to Applicant. Your response to each key selection criteria should not exceed one page in length.
Please note: Applicants that do not address the selection criteria may be disadvantaged during the shortlisting process.
Refer to the Advice to Applicants for information on how to apply.
Applicants are required to complete the Employment Declaration if not currently employed by the Department for Correctional Services.

Additional Information
This is a temporary vacancy for up to 12 months.

DCS is an equal opportunities employer, and our workplace reflects the diverse communities that we serve. Safety at Work is central to our mission — emphasising respectful relationships, psychological wellbeing, and the physical and cultural safety of all employees.

We strongly encourage applications from women, Aboriginal people, people from culturally and linguistically diverse (CALD) backgrounds, LGBTIQA+, neurodivergent people, people living with disability, people of all ages, and other diversity groups. We support flexible ways of working including part-time working arrangements, wherever reasonably possible, and strive to ensure a fair, accessible, and barrier-free recruitment process. We encourage you to share any support or access needs when you apply.

Applications close: 13/04/2025 11:00 PM

Attachments:
- 20250221 M29323 IT Service Desk Officer ASO3 FINAL.pdf
- Advice to Applicants Specific Criteria.pdf
- Employment Declaration.pdf

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.