Description:
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Full-Time
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Above Award salary and salary packaging options
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Location – Hunter/ New England North West Region
Help make a positive impact on people’s lives
Are you passionate about helping people and want to make a difference? We currently have an opportunity for a passionate individual to join our team as ETC’s Local Area Manager within our Training Services contract to be based within the Hunter/ New England North West Region.
About Us
Enterprise & Training Company Limited (ETC) is a leading not for profit provider in employment, training and business services, operating for over 35 years with a delivery footprint across New South Wales and Queensland. We are innovative, progressive and committed to making a positive difference in our communities in which we operate.
The Role - A Day in the Life of a Local Area Manager
As a Local Area Manager, you will be responsible for providing flexible and practical Self-Employment Assistance to eligible participants, including the provision of business coaching, advice and mentoring services. You will be responsible for overseeing operations of the assigned local area to achieve the successful delivery of the Self-Employment Assistance program. The role will also include managing staff and resources to achieve operational budgets and ETC’s agreed targets as set by the Department of Employment and Workplace Relations (DEWR).
Your Key Responsibilities will include;
- Lead and manage a team of Business Advisors and Trainers in a nominated region.
- Provide coaching, support, and professional development opportunities to team members.
- Foster a collaborative and high-performing team environment.
- Oversee the delivery of Self-Employment Assistance services, including caseload management, business planning, coaching, advice, training delivery, and mentoring services.
- Ensure services are delivered in compliance with the DEED and Workforce Australia Services reporting requirements.
- Monitor team performance and provide regular feedback to ensure targets are met.
- Identify and address issues that may impact service delivery and performance targets.
- Implement corrective actions to ensure continuous improvement.
- Ensure team activities comply with organisational policies and contractual requirements.
- Conduct regular quality control checks to maintain high standards of service delivery.
- Collaborate with the Operations Managers, Program Manager and other stakeholders to enhance program quality and growth.
- Represent the team in meetings and discussions with internal and external stakeholders.
- Ensure timely and accurate data entry into DEWR and ETC IT systems by team members.
- Monitor data integrity and reporting to support program evaluation and improvement.
- Assist in managing and allocating resources, including assets and human resources, to achieve operational objectives.
- Support the Program Manager in budget management and financial planning.
Criteria for Success
- Demonstrated experience working in a management role.
- Proficient in developing and maintaining efficient administrative systems to ensure full compliance with contracts. Experienced in managing procedures according to organisational policies and contractual requirements.
- Possess the ability to read and interpret profit & loss statements and achieve financial budgets. Demonstrated knowledge in managing assets, staffing levels, and resources to meet operational and financial objectives.
- Demonstrated ability to prioritise tasks to meet deadlines and deliver specified end results.
- Highly developed communication skills (interpersonal, liaison, negotiating) with individuals and groups. Strong ability to build and maintain relationships with local businesses and community organisations.
- Demonstrated experience in driving performance by engaging & motivating staff. Experience in managing underperforming staff and demonstrated high level of innovation and initiative in problem solving and achieving objectives and targets.
- Demonstrated knowledge of the local labour market and the ability to represent ETC at regional forums such as Interagency Groups; bodies associated with cohorts such as Indigenous and Disability Interagency networks and location based interagency groups.
- Demonstrated ability to use various IT systems and platforms relevant to the role.
- Current clear Working with Children Check or Blue Card (QLD) and National Police Check (or ability to obtain prior to start date).
- Current driver’s licence.
Why work for ETC
We pride ourselves on offering a positive work culture and environment for employees to achieve their best. We offer a broad range of benefits including;
- Above Award and competitive salaries
- Salary packaging to increase your take-home pay
- An extra week of paid leave after 5 years of service
- A variety of flexible working arrangements on offer to suit individual needs, including compressed work weeks, varied start & finish times, Monthly Accrued Day off (ADO).
- Working from home options if applicable to the role
- Paid day off for your Birthday after probation, Blood Donor, and Community Services Leave
- 8 weeks of paid parental leave - primary carers (3 weeks secondary carers)
- Innovative staff reward and recognition program
- Health & wellbeing initiatives including discounted Private Health insurance and free annual flu vaccination
- Discounted accommodation and travel offers
- Opportunities for career progression and leadership development including completion of accredited qualifications and leadership programs
- Access to free Employee Assistance Program for you and your family
We consider our employees as the heartbeat of our organisation. If you’re interested in a rewarding career where you can enrich and change people's lives, we want to hear from you!
How to Apply
Click the " Apply Now " button and upload your Resume and Cover Letter (saved as ONE document) to our recruitment portal and complete the online application form.
Applications must be submitted through ETC’s recruitment portal to be considered for the role , therefore emailed applications will not be accepted.
Applications close:
Thursday 10th April 2025 @ 11:59pm. Please be advised that ETC reserves the right to close applications early if a suitable candidate is identified prior to the close date.
More information
For more information about this role, please contact Daryl Parmenter - Program Manager Self Employment Assistance Program via email to daryl.parmenter@etcltd.com.au.
For more information about ETC please visit https://etcltd.com.au/.
Our Culture
We are an equal opportunity employer and promote great working conditions. ETC respects diversity in all people and actively encourages applications from all minority groups. We believe that a diverse workforce not only reflects the communities we serve, but also leads to better outcomes for our employees, customers and stakeholders.
Our robust recruitment practices are strictly adhered to during the application and interview process. Applicants should be aware that ETC carries out a variety of checks including, reference checks and compulsory psychometric assessments throughout the shortlisting process. A current National Police Check and Working With Children Check or Blue Card must be provided prior to commencing employment.
ETC is committed to providing a safe environment in which children’s rights, needs and interests are met. We create a culture, adopt strategies and take action to promote child safety and wellbeing and prevent harm to children and young people. ETC is committed to implementing practices in keeping with the National Principles for Child Safe Organisations.
We are dedicated to providing an inclusive and accessible recruitment process. If you require any accommodations or adjustments, please let us know via email to human.resources@etcltd.com.au and we will work with you to meet your specific needs.
Our Reference: RA25066