Description:
Job title - Administration PartnerLocation - Ashmore
Employment Type - Full time (Monday to Friday 9am - 5pm)
Salary - $32 - $36 per hour (depending on experience)
About Everyday Independence
With over 40 hubs across Australia, Everyday Independence is a dynamic allied health organisation committed to changing the game for people with disabilities. Working in the social model, our united team of talented change-makers is on a mission to make inclusion possible for all Australians.
About The Role
As an Administration Partner at Everyday Independence, you’ll play a vital role in ensuring a smooth participant journey, managing relationships with referrers, and keeping our hub running efficiently. If you were here last week, these are some of the things you may have done:
- Welcomed new participants, guiding them through their onboarding process and ensuring they understand how we deliver services.
- Acted as the main point of contact, answering participant and referrer queries.
- Managed scheduling and handovers, ensuring smooth transitions between practitioners and continuous service delivery.
- Tracked NDIS plan review dates and supported participants in planning ahead.
- Monitored and actively managed the waitlist, prioritising access to services and ensuring participants are scheduled as soon as availability opens.
- Built and nurtured relationships with local referrers, maintaining regular communication to keep them informed and engaged with our services.
- Ensured the hub was safe, welcoming, and well-maintained for participants and staff.
At Everyday Independence, our team thrives on shared values and a collaborative spirit. We're on the lookout for individuals who resonate with our values and can seamlessly integrate into our dynamic environment.
To be considered for this role you’ll need:
- 2–3 years’ experience in administration with a strong focus on customer service and relationship building.
- Demonstrated experience in scheduling or rostering within a fast-paced environment.
- A proactive, solution-focused mindset, able to prioritise tasks and manage competing demands.
- Strong attention to detail and accuracy in record-keeping.
- The ability to build and maintain positive relationships with participants, therapists, and referral partners.
- A high level of competency in managing client databases and administrative systems (Salesforce experience is a plus!).
- A "can-do" attitude, eager to tackle challenges and continuously improve processes.
- The ability to embrace change, take on feedback, and grow your skills.
- First Aid Certificate (or willingness to obtain one).
- Experience in the NDIS/Disability sector is desirable but not essential.
- Prior to commencement, you’ll need to obtain a Working With Children’s Check and NDIS Workers Screening Check.
What We Offer
- Continuous Learning and Opportunities for Growth: Access to our in-house career coach, an external professional development budget and support to guide you on your personalised career pathway.
- Team Culture: A contemporary and positive team culture where everyone shares the same vision.
- Everyday Perks: We offer a range of additional perks including pet-friendly hubs, wellbeing days, paid parental leave, regular social events and access to confidential counselling services through our Employee Assistance Program.
- Be Part of Something Bigger: When you work at Everyday Independence, the work you do as an administrator is valued. You’ll be part of a value-driven and innovative organisation striving to break down barriers and help NDIS participants unlock their full potential.
At Everyday Independence, your expertise in administration and customer service isn't just valued; it's crucial in driving positive change for children with disabilities and their families. Apply today and start your journey as a change-maker.
28 Mar 2025;
from:
uworkin.com