Senior Operations Specialist

Description:

Aspirante is assisting a QLD government department in their search for a highly skilled and proactive Senior ICT Operations Specialist to oversee the daily operational requirements of a dynamic and fast-paced 24/7 environment. This role involves ensuring the ongoing support, maintenance, and operational functioning of critical infrastructure, while also leading and mentoring a team of specialists. If you excel at finding innovative solutions, driving continuous improvement, and collaborating with diverse stakeholders, we would love to hear from you!
Key Responsibilities

• Infrastructure Management
  Oversee, monitor, and support all aspects of technical infrastructure, including virtual and physical servers, networks, and ICT security. Provide 2nd and 3rd level support for complex escalations.
• Team Leadership
  Prioritize team workflow, provide guidance to colleagues on technical and process improvements, and resolve advanced or escalated issues in a timely manner.
• Service Delivery & Continuous Improvement
  Manage and monitor systems to ensure high performance and availability. Analyze operational data to develop recommendations that enhance capacity, performance, and service delivery.
• Stakeholder & Vendor Collaboration
  Establish and maintain strong relationships with internal and external stakeholders. Coordinate vendor performance and escalate service-level concerns when necessary.
• Technical Documentation
  Develop and maintain technical documentation, guidelines, and procedures to ensure the team and organization follow consistent best practices.
• 24/7 Support
  Participate in occasional after-hours work (e.g., system patching) to maintain uninterrupted service delivery.

Required Technical Skills

• Proven support experience with Microsoft Azure and Office 365
• Strong knowledge of Azure Cloud deployment and management
• Microsoft Server administration (MCSE certification is desirable)
• Practical expertise with SCCM/Intune and SharePoint
• Understanding of LAN, DHCP, and DNS networking principles
• Familiarity with ITIL Service Management frameworks

Personal Attributes

• Analytical & Problem-Solving : Adept at diagnosing issues, identifying root causes, and designing effective solutions.
• Communication : Clear, concise written and verbal communication skills, with the ability to tailor messaging for both technical and non-technical audiences.
• Collaboration & Relationship-Building : Able to develop productive working relationships with colleagues, stakeholders, and vendors.
• Autonomy & Teamwork : Capable of working independently to meet deadlines, while also contributing to a collaborative, high-performance team culture.
• Organization & Prioritization : Skilled at managing multiple tasks, setting priorities, and delivering quality outcomes under tight timelines.

To apply in strict confidence, click the apply now button. Alternatively if you would like to discuss this role in more detail, please feel free to email chenderson@aspirante.com.au to arrange a call.