Description:
What you'll bring to the team:
Build yourself a more exciting future at SEA LIFE Sunshine Coast! Are you looking to progress your career with one of the leading global companies in visitor entertainment? Are you passionate about providing incredible and memorable guest experiences? If so, then we have the perfect role for you!
We have an amazing opportunity for a Guest Experience Supervisor to join our team here at SEA LIFE Sunshine Coast.
About the Role
Reporting to the Operations Manager, you will oversee the daily operation of Guest Services and Guest Experiences, supervising both teams to drive a culture of operational excellence and delivery of guest obsessed results. With an incredible guest experience and health and safety as the main order of business, the success of this role is measured by your ability to drive Guest Services and Guest Experience staff to hit key financial targets, guest satisfaction targets, mystery visit results, and staff engagement targets whilst adhering to company cash handling, health and safety, and operational policies.
Please note: Weekend work is essential for this role.
About You
We are looking for someone who is experienced in the tourism industry and is looking to grow their career! As the ideal candidate, you will have a high attention to detail and be driven by delivering the best product to our guests through the Guest Services and Guest Experience team. You will have a variety of experiences in the guest services industry, positioned in fast-paced environments that have a focus on guest satisfaction and meeting financial targets. You will also be an expert at prioritising and delegating in situations that demand fast service and managing various expectations of internal and external guests.
To shine in this role, you have sound knowledge of team member coaching and be able to deliver constructive feedback to employees of varying ages and abilities. You will also be proactive in your approach to engaging the team to deliver excellent guest services during every encounter and demonstrate experience in guest recovery situations.
Benefits
- Corporate benefits including free access to all our attractions worldwide
- Domestic and global opportunities to develop and progress your skills and career in tourism and attractions
- Additional Leave (including birthday and wellbeing) and 3 volunteer days to give back to a social cause you care about
- Opportunity to be involved with our Diversity & Inclusion initiatives, including our Reconciliation Action Plan
- Being part of a business built on fun
About Us
Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 140 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year.
We’re the leading operator of visitor attractions in Australia and New Zealand, with 10 attractions, including SEA LIFE, Wild Life, Madame Tussauds, and the Fly Treetop Adventures, amongst others.
Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 2 charities: Merlins Magic Wand and the SEA LIFE Trust.
So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do – then we want to hear from you!
Merlin Entertainments strongly encourages application from all background, including people of Aboriginal and/or Torres Strait Islander decent.
Pay Range: Competitive