Description:
Your Opportunity
We have an exciting permanent full-time position available to join our Planning & Information team at TAFE Queensland’s Acacia Ridge Campus.
The Planning & Information Supervisor is responsible for:
• Providing leadership and supervision across the Planning and Information team, capitalising upon opportunities to build workforce capability, ensuring that SkillsTech’s course and planning information is accurate, consistent, compliant, and reflects the product offering available to prospective SkillsTech students;
• Building partnerships with key internal and external stakeholders to establish a single point of contact for the management of operational matters related to Planning and Information, ensuring a focus on customer/client needs and business efficiencies; and
• Developing, maintaining, and reviewing processes and procedures, incorporating client satisfaction feedback from a range of internal and external stakeholders, and implementing best practice approaches to Planning and Information.
This position reports to the Manager, Client Services
The position will be based at the Acacia Ridge campus; however, you may be required to perform work at other TAFE Queensland campuses.
Key Responsibilities
• Successfully contribute to the success of the organisation through promoting and modelling SkillsTech’s core values and Agreed Behaviours and the established TAFE Queensland values of Working Together, Focussing on our Customer, Taking Responsibility, Showing Initiative, and Safety First.
• Lead and supervise the daily operational activities of the Planning and Information team to support the achievement of business objectives, including:
• Prioritising and delegating work tasks
• Managing the integrity of information contained within relevant planning and information systems and databases to ensure compliance with state-wide brochure controls, TAFE Queensland and government policies, regulatory standards and legislation and system requirements
• Monitoring work volume and allocating resources
• Ensuring compliance with approved processes
• Managing employee rosters/attendance, including the timely and appropriate management of timesheets and leave applications
• Providing regular feedback (both informally and formally)
• Identifying and capitalising on opportunities for up-skilling and enhancing workforce capability.
• Maintain a current working knowledge of all applicable legislation, regulations, policies, and guidelines to ensure the Region’s compliance with statutory obligations as they relate to Planning and Information and Client Services, including the provision of operational advice relating to such.
• Establish and maintain effective networks within and external to TAFE Queensland, through active representation in forums and networks relevant to the functions of Planning and Information and Client Services.
• Engage collaboratively with key stakeholders to review and develop best practice processes relevant to the functions of Planning and Information and Client Services.
• Support Region Business Managers, Client Services leadership team, and key business leads to identify enrolment opportunities and provide feedback and advice on client information needs and regulatory requirements to maximise compliant enrolments.
• Regularly analyse and interpret data relating to the Single Subscriber pipeline and enrolment numbers to determine, coordinate and record appropriate actions, including escalation or delegation of matters, and the preparation of associated reports for senior management.
• Lead the Client Services function of the Construction Skills Queensland (CSQ) contract, and other funding contracts as directed, including being the first port of call for internal stakeholders, and generating and analysing reports to monitor Client Services performance against contract deliverables.
• Contribute to continuous business improvement through the development, maintenance and regular review of internally focused quality system procedures, processes and documentation including developing work instructions to build business efficiencies within the Planning and Information and Client Services functions.
• Proactively participate in local Performance Planning and Development (PPD) processes, seeking opportunities for self-development and contributing to the development of the broader Client Services business unit.
How you will be assessed
The ideal applicant will be someone who has the following key capabilities:
1. Demonstrates comprehensive knowledge of the Vocational Education and Training (VET) sector, including relevant funding arrangements, Australian Skills Quality Authority (ASQA) and the Vocational Educational system, and an ability to provide related operational advice and guidance.
2. Proven ability to effectively manage and supervise operational activities and performance whilst nurturing and developing others, including contributing to a collaborative working environment which rewards initiative, creativity and innovation and maximises workforce capability.
3. Highly developed analytical, conceptual, and problem-solving skills, including the ability to contribute to the development of innovative and flexible strategies which maximises compliant enrolments.
4. Highly developed communication, negotiation, and relationship management skills as evidenced by the ability to develop productive internal and external stakeholder relationships, build rapport, and work collaboratively to achieve mutually beneficial outcomes.
5. Proven ability to work effectively with, and contribute to a high performing team, identifying opportunities for business improvement and proactively seeking and facilitating opportunities for self-development and the development of others.
How to apply
If you’re interested in this role, click the ‘Apply’ button to submit your application via the TAFE Queensland Recruitment Portal. When submitting your application, please ensure you provide the following:
• A detailed resume.
• A cover letter that outlines your skills, abilities, knowledge and experience in response to the “How you will be assessed” criteria above (maximum of 2 pages in total); and
• The contact details for two referees (one of whom is your current supervisor).
Closing date: 9:00am, Tuesday 1 April 2025
Job Reference Number: TQ2025-282
For further information, please contact:
Selena Powell
Client Services Manager
0481 478 954
Selena.Powell@tafeqld.edu.au
About TAFE Queensland
TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. TAFE Queensland been named the Large Training Provider of the Year at the prestigious 2023 Australian Training Awards. Our training is delivered to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.
By working at TAFE Queensland, you can be part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training.
In TAFE Queensland, SkillsTech region, we have a strong focus on workplace culture, and we value employee collaboration, strong leadership and high performing teams. We believe that every employee has a role to play in “making great happen” through the embodiment of the following agreed behaviours in all that we do:
• Show gratitude
• Collaborate proactively
• We do what we say
• Solutions focussed