Administration And Enquiry Officer

Description:

Job description
Agency Attorney-General’s Department Work unit Crime Victims Services Unit
Job title Administration and Enquiry Officer Designation Administrative Officer 3
Job type Full time Duration Ongoing
Salary $66,773 - $71,746 Location Darwin
Position number 26862 RTF 317212 Closing 09/04/2025
Contact officer Kathryn White, Director CVSU on 08 8924 4082 or kathryn.white@nt.gov.au
About the agency https://agd.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=317212
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR
TERTIARY QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates
people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment
process or job, please discuss this with the contact officer. For more information about applying for this position and the
merit process, go to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures
plans, go to the OCPE website.
Primary objective
The Administration and Enquiry Officer provides administrative support to the Crime Victims Services Unit (CVSU) and
undertakes frontline customer service duties to ensure the effective delivery of services to victims of crime.
Context statement
This position is part of a team of other administration officers who provide timely assistance to victims of crime applying for
financial assistance, liaising with stakeholders, maintaining data records and providing overall administrative support to the
CVSU business unit.
Key duties and responsibilities
1. Provide timely assistance, information and support to victims of crime, service providers and other stakeholders.
2. Progress applications for financial assistance including file creation, requests - and follow-up - for information with other
services.
3. Purchasing office supplies and arranging payments to stakeholders as well as victims of crime.
4. Maintain records by entering and updating electronic information systems with relevant data, ensuring the accuracy of
all information within these databases and office automation products.
5. Provide effective administrative support by maintaining internal spreadsheets, taking minutes and providing other
assistance to the Director and other staff within the CVSU as required.
Selection criteria
Essential
1. Well-developed communication and interpersonal skills to communicate effectively with a high degree of sensitivity,
confidentiality, tact and judgement when dealing with members of the public and a range of stakeholders including legal
representatives, service providers and other Government agencies.
2. Well-developed cross-cultural skills with the ability to interact effectively with people from a wide range of
socioeconomic and geographic backgrounds, and diverse cultures.
3. Demonstrated ability in providing a range of office administration functions including operating computer systems,
preparing routine correspondence, responding to enquiries; purchasing; processing payments; and recording and
maintaining data records.
4. Well-developed ability to manage multiple activities while maintaining a high-level of attention to detail and accuracy in
a high-paced environment.
5. Well-developed ability to work within a team or under minimal supervision.
Desirable
1. Knowledge of, and sensitivity to, the issues and challenges in providing assistance to victims of violent crime.
Further information
The successful applicant will be required to undergo a criminal history check. A criminal history will not exclude an applicant
from this position unless it is a relevant criminal history. A completed pre-employment form is to be submitted with your
online application, to support the selection panel in assessing your application.