Description:
Husqvarna Australia is the market leader in the supply of diamond tools, equipment and accessories to the construction industries. We design, manufacture and distribute one of the largest ranges in the world – Husqvarna Construction Equipment.
An outstanding opportunity has arisen for an enthusiastic, energetic and experienced Customer Service Representative to join the Construction Division within Husqvarna Australia, based at our Tuggerah office.
Your Responsibilities:
- Responding to customer enquiries through multiple channels, including inbound and outbound calls, as well as email.
- Assist customers with accurate product information, seamless order processing and caring after-sales support.
- Identify and understand customer needs, offering tailored recommendations to match them with the right products and services.
- Maintaining detailed and accurate records while keeping customers informed every step of the way.
- Help shape better processes by contributing your insights to improve our customer service.
- Collaborate closely with our dedicated sales and operations teams to ensure a positive customer experience.
Your Profile - Skills and Experience:
- Experience & Expertise: At least 2 years’ experience in customer service or sales, ideally in a B2B environment.
- People Skills: Exceptional communication and interpersonal skills, with the knack for building genuine connections.
- Tech Savviness: Proficiency in MS Office and, ideally, experience with mainframe or CRM software.
- Knowledge: A technical understanding of construction power equipment would set you apart.
- Problem Solver: Quick-thinking and confident in making sound decisions.
- A Passionate Approach: A natural love for delivering service that makes customers feel valued and cared for.
Why Join Us?
- Work-Life Balance: Enjoy a structured work schedule with office hours from Monday to Friday, 8:00 am – 5:00 pm.
- Hybrid Work Model: Enjoy the flexibility of a hybrid work environment, balancing remote work with in-office collaboration to support your productivity and well-being.
- On-Site Parking: Free parking is available for all Husqvarna employees.
- Career Development: We invest in your professional growth with hands-on, paid training and access to a comprehensive library of learning resources through our training portal.
- Wellbeing Support: You will have access to free, confidential mental health and general health support through our Employee Assistance Program (EAP).
- Exclusive Staff Discounts: Enjoy generous discounts on a wide range of products across all Husqvarna divisions.
At Husqvarna, we encourage an inclusive working environment and strongly believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and thereby, our customers.
Husqvarna Australia Pty Ltd is an equal opportunity employer and all appointments are based on merit.