Description:
Mark Nixon Automotive is a family owned mechanical business that specialises in servicing and all repairs on Land Rovers, Range Rovers and Jaguars.
We are looking for an experienced Administrator / Service Advisor to join our team on a full time basis.
We require someone who prides themselves on their exceptional customer service and communication skills.
What You Will Do;
Administration Tasks
- Greet and assist customers in a friendly and professional manner
- Manage daily office operations and provide administrative support to the team
- Answer phone calls and schedule bookings
- Data entry & filing
- Process invoices and payments
Service Advisor Tasks
- Customer invoicing & quoting
- Keep customers updated on the status of their vehicle
- Ordering parts & ensuring parts are arriving on time
- Advise customers on any recommended servicing or repairs required
- Communicate effectively with technicians to ensure jobs are being done in a timely manner Ensure that all customer needs are being met
- Scheduling & re arranging bookings to ensure the technicians are kept busy
- Ensure stocks levels & part numbers are correct and up to date in mechanical program
- Customer follow up calls
- Assist customers with warranty processes
- Ensure the high standards of the workshop are being met
What We Are Looking For;
- Previous experience in the automotive industry (preferred but not essential)
- Previous experience in an administrator/service advisor role
- Must possess exceptional communication skills and a positive attitude
- Must be someone who thrives on putting their customers first
- Someone with exceptional organisational skills
- Must be able to multi-task and work in a fast paced environment
- Positive attitude and reliability
What We Offer:
- Above award wages
- Ongoing training and professional development opportunities
- A supportive and dynamic work environment
- RDO on the last Friday of the month
Work Hours:
Monday – Thursday: 7:30am – 4:30pm
Friday – 7am – 4pm
We are a close knit team of employees who pride ourselves on ensuring our customers have the best possible experience in our workshop.
If you feel that you possess the above skills and experience and would like to join our team, please forward your resume & a detailed cover letter to ****@marknixonautomotive.com.au