Customer Service Officer

Description:

Join a dynamic team as their newest Customer Service Officer!
Your new company

Our client is a national customer service operator managing multiple contracts nationwide. Due to their continued success and growth, multiple permanent positions are available for excellent customer service officers based on the Gold Coast.

Your new role

As a customer service officer, you will play a crucial role within the business. You will be responsible for:

• First point of contact, handling incoming calls and providing information to families, carers and others
• Discussing options and providing customer service
• Advising on services for short- and long-term care solutions
• Database management
• Handling confidential information

About the position:

• Full time rostered hours between Monday - Friday 7am - 10pm and Saturday 9am - 4pm
• Rotating roster provided in advance
• You will be required to conduct a national police check.
• Training and support is provided.

What you'll need to succeed

To be successful you will have:

• Excellent customer service with the ability to build and maintain relationships with an array of demographics and individuals
• Intermediate to advance computer skills with the ability to manage multiple software platforms
• A high level of attention to detail and accuracy
• Impeccable communication skills, both written and verbal
• A willingness to learn, take direction and build your career

What you'll get in return

You will receive a permanent role on the Gold Coast with a fantastic team culture who offer full training and support. You will join a fantastic team culture with opportunities for career progression. On-site parking is also available.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Samantha.Wheeldon@hays.com.au, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.