Description:
About Us
At the Brisbane Headache and Migraine Clinic / M Physio Australia we are the leaders in the treatment and management of headache and migraine conditions.
The company has a great team culture, full of fun and bubbly personalities who support one another to deliver professional results for our patients.
Who We Are Looking For
We’re looking for an Administrator who is not only skilled but also a great fit for our team. The right person will have:
- Strong organisational and willingness to have great administrative skills , with the ability to manage their daily administrative duties efficiently and ensure everything runs smoothly.
- Excellent communication and interpersonal skills , making it easy to build rapport with patients, colleagues, and external providers.
- Reliability and accountability , showing up consistently, following through on commitments, and taking ownership of their role.
- A proactive and adaptable mindset , able to learn quickly, take feedback on board, and continuously improve processes.
- A positive and team-focused attitude , fostering a supportive, respectful, and collaborative workplace where everyone thrives.
Award Winning Clinic
Our company is composed of award-winning clinics committed to delivering the highest quality of care and expert advice to all our patients.
The company has been featured on Channel 7, 9 and 10 News multiple times, the Courier Mail and ABC news radio, just to name a few.
Awards include the following:
- 2022 Australia's top 5 Physiotherapist by the Australian Allied Health Awards
- 2018 Finalist in the Optus Health Business Service of The Year
- 2016-2020 Finalist in the Australian Small Business Championships Award
- 2017 Finalist for the HESTA Primary Healthcare Awards
- 2016 Winner in the Lord Mayors Multicultural Businessperson of the Year
About The Role
We are seeking an enthusiastic receptionist who will work permanent part-time (minimum 24 hours/week) between our Spring Hill and Sunnybank Hills clinics (mostly based at our Sunnybank Hills clinic).
You will be trained to provide:
- Excellent customer service and confident communication skills over the phone and in person
- Manage the daily operational requirements of running a busy clinic, supporting the clinicians and their patients;
- Converting phone enquiries into bookings and following up opportunities.
While our business hours are Monday to Friday from 8:30 am to 6:30 pm and Saturdays from 8:30 am to 2:00 pm, we understand the importance of work-life balance. We can offer flexible working arrangements to help fit your schedule, ensuring you can thrive both professionally and personally.
Skills & Experience:
Previous administrative and customer service experience is highly advantageous, but not essential.
The Brisbane Headache and Migraine Clinic is a fast-paced environment and we require someone who is capable of prioritising and multi-tasking.
We need someone who is a problem solver and takes initiative with a great work ethic and a can-do attitude to look after our patients and the company.
Your ability to navigate technology and social media is an advantage, i.e. creating social media posts, following up on enquires, using email and learning our cloud-based patient management system.
It is also preferred the successful candidate has a valid Australian car licence.
How We Look After Our Team:
- Events - All clinics shut down on a quarterly basis for a fun get-together, with an inspiring speaker for personal and professional growth, followed by a goal-setting workshop, and finishing it off with a fun social night out activity + dinner.
- Amazing friendly team - Fun, dynamic and social team with regular get-togethers.
- Supportive Management - Ongoing dedicated mentoring.
- Career development - Opportunity for career growth through our career development program.
- Work-Life balance flexibility - With time off over Christmas.
- Free on-site parking at both our Brisbane locations.
If you feel that you are a good match and could make this role your own, please apply with a covering letter and resume detailing why you are a good match for this position.
Apply now for this excellent administration opportunity!