Outpatient And Specialist Clinic Booking Officer

Description:

Job description
Agency Department of Health Work unit Outpatient and Specialist Clinics
Job title Outpatient and Specialist Clinic Booking Designation Administrative Officer 4
Officer
Job type Full time Duration Ongoing
Salary $75,091 - $85,611 Location Alice Springs
Position number 27650 RTF 319375 Closing 07/04/2025
Contact officer Caitlin Ireland on 08 8951 7542 or caitlin.ireland@nt.gov.au
About the agency http://www.health.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=319375
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR
TERTIARY QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special measures
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates
people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment
process or job, please discuss this with the contact officer. For more information about applying for this position and the
merit process, go to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures
plans, go to the OCPE website
Primary objective
Contribute to the effective delivery of Outpatient and Specialist Clinic Services through accurate and timely scheduling of
clinics, which meet the needs of the population of Central Australia.
Key duties and responsibilities
1. Coordinate Specialist Clinics and schedule appointments in accordance with the Outpatient and Specialist Clinic
standards and policies.
2. Provide high-level administrative skills to effectively manage and monitor multiple specialist clinic waitlists.
3. Notify patients and external organisations either in person, in writing, by telephone or text of appointment times,
cancellations or changes to appointments.
4. Effectively liaise with clinicians, patients and remote communities to coordinate and facilitate Telehealth clinics.
5. Register and update demographic and financial classifications in accordance with the requirements of cross border
charging, Activity Based Funding (ABF) and the National Health Data Dictionary.
6. Perform as part of a multi-skilled workforce to provide a high level of frontline service and patient centred care.
7. Follow defined service quality standards, work health and safety policies and procedures relating to the work being
undertaken in order to ensure high quality, safe services and workplaces.
Selection criteria
Essential
1. Demonstrated experience following patient identification processes, registration standards and financial classification
with a high level of accuracy in a Health Care environment.
2. Demonstrated organisational, administrative and problem solving skills and a proven ability to effectively manage time,
prioritise tasks and meet deadlines within a high performing team environment.
3. Strong interpersonal skills, a commitment to high personal work standards and a high level of motivation to achieve
desired outcomes.
4. Demonstrated experience delivering a high level of professional and courteous client focused services to internal and
external clients and stakeholders.
5. Demonstrated experience with management of a waitlist or documentation in a similar nature.
6. Demonstrated experience exercising discretion, initiative and decision making at the delegated level of responsibility,
within an environment requiring management of multiple priorities and competing demands.
7. Demonstrated experience performing calmly and effectively in an environment subject to pressure and change.
8. Demonstrated ability to accept constructive feedback and respond accordingly, with a proven ability to adapt to the
demands of a busy service environment.
9. Experience in appropriately handling confidential and sensitive information in a discreet and professional manner
Further information
Positions may be subject to pre-employment checks such as immunisation requirements, working with children clearance
notice and criminal history checks. A criminal history will not exclude an applicant from this position unless it is a relevant
criminal history. For immunisation requirements - Category A (direct contact with blood or body substances) or Category B
(indirect contact with blood or body substances), check with contact person for requirements .