Description:
Retail Operations
Primary Function:
- Leadership and accountability for a site team focused on exceptional customer experience and delivery of key financial results
- To ensure safe and excellent execution of business policies, procedures and shop and forecourt standards
- To lead and develop a high performing and engaged team
- To embrace and lead change
- Adhere to, monitor and implement company policies and applicable legislation as advised by Reddy Express relating to HSS&E.
- Actively manage HSE incidents and hazards to ensure timely corrective action is taken.
- Ensure effective implementation of the SafetyCARE Injury Management Systems and Processes.
- Contribute to the review of the Reddy Express Health Safety & environment Strategy and systems as required.
- Accountable for a safe site for everyone, every day by implementing and evaluating safe work practices, improving safety performance and celebrating safety achievements by identifying, managing, reporting site hazards and reporting site incidents.
- 100% hazards are managed/reported
- 100% incidents are reported
- 100% completion of assigned items from Safety Evaluation action plans
- 100% Business checklist
- 100% compliance to the Food Safety Management System
- All team members are trained in relevant Safe Work Practices & complete applicable HSE training programs
- 100% compliance to Environmental procedures
- First 60 minutes process for injury management and early intervention
- See everything we do through the eyes of the customer.
- Provide and role model exceptional customer service at all times through understanding customer needs.
- Drive continuous improvement in customer service looking at the whole customer journey, from the merchandising of products to the greeting and farewell.
- Managing customer enquiries
- Customer feedback.
- Express Extra results
- Reddy to Listen results
- By having great availability at all times.
- Able to use the tool that has been provided to improve orders (DAX/ Set mins/ CAO orders).
- Able to identify the best sellers in every promo and order accordingly to maximise sales opportunity.
- Able to upskill/ engage the team to increase the basket spend.
- Able to influence the team to increase the conversion rate.
- Balance scorecard
- Shop sales component
- Stock holding
- Basket spend
- Utilising the Reporting Hub tools for business guidance on orders and sales history
- Work with team members to ensure excellent execution every time of People and Culture policies and procedures including Equal Employment Opportunity (EEO)
- Develop the capability of site team through feedback, mentoring, coaching and relationship building
- Providing ownership and accountability to site team
- Recognises and develops talent
- Role model Code of Conduct and our values
- Recognises and celebrates achievements & behaviours
- Create a culture of trust and openness
- Promptly manage performance or non-compliant behaviour issues including facilitating Discussion Records
- Team member turnover
- Team member performance
- Team member engagement (Always Open Survey results)
- Hours to target or below
- Strong verbal and written communication to all site team members using the tools available (site diaries, communications folder, notice board, etc)
- Effective communication of issues, challenges and feedback to Retail Area Manager
- Measurement of performance by the Retail Area Manager
- Team members aware of all business communications
- Adhere to, monitor and implement all retail basics standards, as advised by Reddy Express, including the implementation of monthly promotions, maintenance of site planograms and management of site housekeeping standards
- Customer feedback
- Balanced Scorecard results
- Reddy to Listen results
- Ready for Business Audit results
- Measurement of site standards by the Retail Area Manager
- Monitor and maintain specified business controls that may include day books, cash, credit, processing of shift media, processing of fuel discount dockets, and asset management etc.
- Register/ Credit Card / banking variances.
- Measurement of business controls by the Retail Area Manager
- Monitor and maintain specified business cost controls within your ability to influence including labour hours, overtime reduction, cleaning, stationary, consumables, phone and electricity
- Costs compared to like sites
- Cost compared to historical data
- Total ownership of security & loss prevention activities within the site
- Instilling a personal security and doing the right thing culture.
- Take ownership of personal security/safety at all times when working.
- Monitor and maintain adherence to all security policies and procedures.
- Monitor and maintain adherence to the drive off policy and procedures.
- Undertaking the weekly security business checklist.
- Training new team members in site specific security risks and procedures
- Total adherence to all security policies and procedures.
- All team members trained in security & drive off procedures.
- Drive Offs KPI target.
- Weekly security checklist results
- Utilising the Drive off editor for accurate record keeping
- Adherence to the cash & card policy and procedures.
- Investigate variances.
- Daybooks and administration is completed to standard.
- Cash counts completed to standard.
- IF drive off customers are offered the IVR payment service.
- Ensure only appropriate fuel and stock discounts are applied
- Measurement by third party evaluations.
- Cash /credit variance reports
- Measurement of key accountabilities by the Retail Area Manager
- IFDO to IVR conversion rate
- Adhere to the stock out process: report fuel stock outs.
- Ad-hoc stock level reporting (fuel related): maintaining the accuracy of dips by reporting out of stock and in stock fuel position.
- Adblue and LPG reporting.
- Monitor Environmental report
- Accurate Environmental Report Data
- Monitor and maintain purchase orders, receipting, stock loss, spoilage, and completion of agreed internal stock take schedule
- Merchandise spoilage at or below target.
- 100% completion of stock takes to agreed schedule.
- Stock take losses at or below target
- Reduction of out of stocks
- Ensure execution of site compliance to price strategies in an accurate and timely manner
- Measurement of price management by the Retail Area Manager
- Ensuring accurate recording of hours worked into Dayforce and compliance with Reddy Express payroll & roster procedures
- Measurement by third party evaluations.
- Measurement of People and Culture processes by the Retail Area Manager
- Accountable for personal & team compliance with internal company policies, current Enterprise Bargaining Agreement, procedures and codes, and all applicable external laws, regulations, standards and industry codes, for example, Fair Trading laws and Australian Consumer Law.
- Identifies and reports any compliance incidents
- Monitors and implements company policies/applicable laws as advised to team members and enforce as required
- Measurement of compliance by the Retail Area Manager
- Make decisions autonomously based on issues, problems or opportunities that arise.
- Engage with Retail Area Manager in situations that require the additional support or guidance to reach a decision.
- Measurement of decision making skills by the Retail Area Manager
- Contribute ideas to drive sales, improve existing practices and procedures.
- Be an advocate for change and deliver on new business initiatives.
- Challenge current ways of working through providing feedback through the appropriate channel (Always Open Survey)
- Measurement of performance by the Retail Area Manager
30 Mar 2025;
from:
uworkin.com