Description:
Customer Service Officer - Automotive
- Be the heartbeat of national operations, ensuring seamless communication and support
- Transform relationships into partnerships with both internal teams and external customers
- Utilise your analytical prowess to unveil insights and enhance the customer experience
- Join us at the Port of Brisbane and make a significant impact in a dynamic environment
At PrixCar, we believe that great people are the cornerstone of our success. With a commitment to innovation and excellence, we thrive on collaboration and the pursuit of outstanding customer service. Our team is passionate about creating lasting relationships and ensuring that our clients receive unparalleled support.
Join a company that values your contributions and fosters an environment of growth, creativity, and resilience. We are dedicated to empowering our employees and creating a workplace where everyone can flourish.
Your Role: The Connector of OperationsWithin this vital role, you will be at the forefront of our operations, acting as the primary contact for day-to-day issues that arise from our valued clients - dealerships, OEMs. Your role is pivotal in managing business relationships, responding to queries, and supporting our National Account Managers to deliver exceptional service while meeting key performance indicators.
Engage in data analysis to identify patterns and trends that can enhance customer experience and drive process improvements. You will coordinate the end-to-end contract life cycle management, ensuring all customer performance metrics are adhered to within agreed parameters. Your contributions will be instrumental in shaping a positive customer journey.
Who You Are: The Ideal CandidateWe are looking for a dedicated professional with a passion for customer service and a knack for solving problems. You will bring:
- A minimum of 2 years’ experience in a similar role, particularly with OEMs, Dealerships, and/or Fleet Management.
- Exceptional data analysis skills, with the capacity to extract meaningful insights from complex information.
- Outstanding communication abilities, encompassing written, verbal, and presentation skills.
- Proficiency in the MS Office suite, particularly Excel, to support your analytical tasks.
As a quick learner with the ability to multitask and prioritize effectively, you will thrive in a fast-paced environment. Your organizational skills will shine as you manage various responsibilities independently while contributing to a collaborative team culture. A customer-centric mindset will guide your interactions, even in high-pressure situations.
If you are ready to take the next step in your career and make a meaningful impact, we want to hear from you! Apply today to join our dynamic team at PrixCar and help us elevate the customer experience to new heights.
PrixCar is an employer of equal opportunity and encourages and values diversity and inclusion.
PrixCar values of Play , Passion and Care underpin everything we do. We PLAY as a team, provide service excellence with PASSION and we CARE for our people and customers. Join us and be part of our industry changing journey!
All potential PrixCar team members are subject to medical and background checks.
Schedule for this job
- Monday to Friday