Description:
About the role
The Hygiene Co' is looking for a friendly and efficient Customer Service Officer to join our team on a casual basis. Based in our offices in Woodville North, SA, you will be the first point of contact for our customers, providing exceptional service and support. This role is crucial in ensuring our clients' needs are met and their experience with The Hygiene Co' is a positive one.
This role is for those seeking an onsite position 20 to 30 hours per week. An ideal position for someone who wants to work in a secure environment.
At The Hygiene Co', we pride ourselves on creating a positive and supportive work environment. In addition to a competitive salary, we offer a range of benefits including:
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A positive innovative team with great values
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A healthy and safe environment
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Diversity within the role and development opportunities
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Part of an environmentally conscious brand with a focus on sustainability
What you'll be doing
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Respond to customer inquiries via phone, email and live chat in a timely and professional manner
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Log and track customer requests and complaints, ensuring they are resolved efficiently
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Provide customers with information about our products and services
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Process customer orders, returns and exchanges
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Assist with general administrative tasks as required
What we're looking for
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Previous experience in a customer service or client-facing role
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Strong communication and interpersonal skills, with the ability to build rapport with customers
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Excellent problem-solving and decision-making abilities
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Strong attention to detail and the ability to multitask
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Familiarity with customer relationship management (CRM) software
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A friendly, professional and helpful attitude
About us
The Hygiene Co' is a leading manufacturer of commercial cleaning and hygiene solutions in the wet wipe industry. We are committed to delivering high-quality products and exceptional customer service. Our mission is to drive the advent of plastic free compostable wipes through our brands.
If you're passionate about customer service and want to join a dynamic and growing team, we'd love to hear from you. Apply now to become our next Customer Service Officer.