Description:
- Multiple casual positions in our Bendigo branch - you must be available 5 days per week
- Casual Leave & Relief role to cover annual, planned and unplanned leave
- Make a genuine difference through the work you do
- Work in a collaborative and inclusive team environment
Our people are customer obsessed, we put customers at the centre of everything we do to understand their evolving needs and challenges
Join us as a Customer Advisor and step into a dynamic, fast-paced environment where every day presents new learning opportunities. This role is not just a job, it's a gateway to a thriving career within our bank. Gain hands-on experience, develop your skills, and build a solid foundation for a future in branch banking.
- We are empowered to make a positive difference for customers and communities
- Everyone is given the opportunity to learn, grow and achieve
- We set bold ambitions and clear expectations to get the best customer outcomes
If you're ready to make an impact and grow with us, we want to hear from you!
Join our team in a casual role within the hours 9:00am – 4:30pm, Monday to Thursday and 9:00am – 5:30pm Friday.
The role: As a Customer Advisor, you will act as the face of NAB to the community, working closely with our customers to help them with their banking needs and deliver exceptional customer service in an environment that is challenging and fast-paced.
In this role, you will
- Support our branches by being the first point of contact for our customers
- Put customers at the centre of everything you do.
- Work with your customers to understand their evolving needs and challenges and identify the most suitable products and services.
- Ensure our customers receive a seamless, consistent, and customised experience every step of the way
- Work with your customers to identify the most suitable products and services that best matches their needs and ensuring they receive a seamless, consistent, and customised customer service experience every step of the way.
- Assist our customers with account opening, unsecured Lending and banking transactions
- Demonstrate our Smarter Banking options (self-service and digital) to customers to help make their banking simple, easy and secure
- Undertaking ongoing training and development to enhance your career development
What you’ll bring:
- Customer obsession and a passion for delivering an amazing experience to customers
- An unwavering commitment to quality, with the will to go the extra mile.
- An ability to work collaboratively as a team
- Resilience, self-motivation and energy to create our signature customer experience.
- A keen eye for detail that ensures transactions are completed efficiently and accurately
- An appreciation for inclusion and the diversity of our customers
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.
For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.
Join NAB
If you think this role is the right fit for you, we would love to hear from you.
Please note candidate screening and interviews may be conducted prior to the closing date of the job advert, we therefore encourage you to apply at your earliest opportunity.
Unsolicited CVs from agencies will not be accepted.