Description:
INFORMATION FOR APPLICANTS
Greater Shepparton City Council, situated in the heart of the Goulburn Valley, is the fourth largest provincial centre in Victoria and has a well-developed economy due to its strong agricultural and irrigation base, with major industries related to food processing, manufacturing and transport. The Goulburn Valley is often referred to as 'The Food Bowl of Australia' as around 25% of the total value of Victoria's agricultural production is generated in this area.
Greater Shepparton has a population of approximately 65,000, and an expenditure budget in excess of $118 million. The population is culturally diverse with 9.9% of residents being born overseas. The area has excellent education, recreation, cultural, social and health facilities and tourism is a developing focus for the region.
Customer Service Officer
Salary: $70,960.76 per annum pro rata
Closing: Friday 11 April 2026
Part Time (30hrs 30mins p/w) - Temporary (To 15 January 2026)
We have a great opportunity for a Customer Services Officer to join Greater Shepparton City Council in a temporary part time (30.5 hours per week) capacity until 15 January 2026.
As a Customer Service Officer you will be the first point of call and the face of Council - providing advice, guidance and direction to the community on how to access Council services.
You will pride yourself on your ability to resolve issues face-to-face, on the phone and in detailed email correspondence. You will be a capable multi-tasker who enjoys a fast paced environment and has high standards of personal presentation. These capabilities will see the ideal candidate thrive in an environment of constant change and gain invaluable insights into Council’s wide variety of services.
We are looking for outstanding communicators with a passion for customer service. Relevant experience in Customer service is an advantage but not essential.
For further information about this position, please contact Sonja King, Manager - Communications and Engagement, on (03) 5832 9701.
Note: This position is subject to a 6 month qualifying period in accordance with the Fair Work Australia minimum employment period. During the qualifying period employees will be provided with appropriate on-going induction, support, assistance, resources and training to enable them to meet the required performance standards for the position.
First Nations people are encouraged to apply. Council is committed to Child Safety and Wellbeing and adheres to Child Safe Standards and obligations under the Reportable Conduct Scheme of the Child Wellbeing and Safety Act 2005.
Please note that applications which do not specifically address the Key Selection Criteria detailed in the position description will not be considered.
All applications must be submitted to the Council by the closing date shown on the advertisement.