Description:
Are you our next rising star?
Continue your career with us as a Premium Services Guest Relations Manager!
For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.
As the Premium Services Guest Relations Manager, you will be reporting directly to the Vice President Premium Services Operations and understand the importance of maintaining a high level of knowledge of the commercial landscape, evaluating current trends and strategies in line with guest feedback.
This is a fantastic opportunity where you can put your skills and knowledge to the test to deliver an exclusive service for our VIP members.
A few of your responsibilities:
- Develop and maintain relations with each property’s’ service teams to ensure the patrons receive a consistent full-service experience
- Ensure personal safety and the safety of other team members, contractors, labour hire, guests and visitors through co-operation with management
- Develop and implement marketing initiatives and strategy to increase The Star’s revenue, sales and profit from VIP patrons
- Support, develop and implement strategies to retain, protect and grow each segments top line patrons
- Work within a dynamic Sales team with specific property targets and overall Group targets to ensure KPIs are achieved
What are we looking for:
- Effective professional relationship building skills
- Minimum 2 years’ experience in a Service, Sales, Gaming and/or Guest Relations environment
- Demonstration and delivery of the Star Leadership competencies (aligned to the Star Entertainment Group’s vision, brand and values)
- Ability to influence, collaborate and facilitate change
- Well-developed verbal and written communication skills
About you:
You are hands-on in your approach and passionate about developing your career. You are naturally driven to turn every moment into a memorable experience and ensure emotional connections are forged through initiating personalised guest experiences.
Your role will be pivotal in elevating the guest service of Sovereign and holding relationships with platinum members.
Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
It’s your time to SHINE!
Click on the link below to make your next career move with The Star.