Description:
Are you our next rising star?
Continue your career with us as a Chip Bank Cashier in Cage Operations.
For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.
The Chip Bank Cashier role reports directly to the Cash Services Supervisor and is responsible for greeting guests and providing high-quality services for gaming related transactions. Exceptional Customer Service is at the forefront of this role as well as the opportunity for you to put your skills and knowledge to the test and upskill in multiple areas of Cage Operations.
This is a fantastic opportunity to work within the chip bank.
A few of your responsibilities
- Maintain a customer focus in all transactions, ensuring that service delivery is timely, effective and efficient and that it meets both the customer’s needs and service standards.
- Handle all customer queries and complaints with diplomacy and tact and refer all problems together with regular and informative feedback to the Cash Services Supervisor.
- Maintain a good knowledge of the The Star Sydney complex, amenities, local services and surrounding attractions and promote effective communication by ensuring that all co-workers maintain the same level of knowledge.
- Participate in all pre/post shift briefings to assist with a smooth transition and handover between shifts, thereby avoiding interruption to or jeopardising the quality of service.
- As directed, liaise with the Casino Liquor and Gaming Control Authority, government regulatory and statutory authorities.
What are we looking for
- Experience with high volume cash handling
- Working knowledge of domestic and international banking requirements
- Exposure to a casino and/or gaming environment desirable.
- Understanding of relevant statutory and reporting requirements.
About you
You are a reliable and professional team player with strong time management, communication skills, and a proven ability to manage workflows and priorities. With over 6 months of casino cashier experience, sound computer knowledge, and a high level of attention to detail, you maintain an impeccable variance record. You’re confident handling large volumes of chips and carrying up to 4.5kg, while delivering world-class guest service. Adaptable and safety-conscious, you bring a professional demeanour when dealing with stakeholders. You’re flexible and available to work any shift within a 24/7 roster, including early mornings, evenings and weekends.
Join us in shaping the success of our Cashiers Team at The Star.
Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
Continue to SHINE at The Star.
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