Description:
About us
The Anchorage Hotel and Spa is a luxury resort located in the picturesque Port Stephens, providing guests with a stunning base for activities such as whale watching, sailing, exploring the local coastline or simply relaxing by our pools. Offering world class experiences including a showcase of the region’s growing culinary reputation at The Galley Kitchen, and five star indulgence at the on-site Spa Lucca, The Anchorage Hotel and Spa is a destination like no other.
We value our staff, which is why we recognise and reward your hard work with our AMAZING staff benefits. Being an employee of The Wests Group will give you access to the following perks and benefits:
- Paid Parental Leave 18 weeks & 12 months of maintained superannuation
- 5 days Wellbeing Leave – proactively manage your wellbeing
- First Nations Cultural Leave
- Flexible work option
- Above-award wages, paid overtime and penalty rates for weekends and Public Holidays
- 17.5% annual leave loading
- Paid traineeships and leadership development courses
- Access to complete a nationally recognised Cert 3 in Hospitality with our training partner Allara Learning (Eligibility requirements apply)
- $25 per month for an all-access Balance Collective membership (access to all three clubs, Mayfield aquatics, group fitness, yoga, pilates and unlimited creche). As an added - bonus, this offer extends out to your partner as well!
- 40% discount off meals for club employees
- Discount accommodation rates at The Executive Inn, The Gateway Inn and The Anchorage Hotel & Spa
- Discounted nib Health Insurance
- 24/7 Employee Assistance Programs
- Free annual flu vaccinations
About the position
Located in Port Stephens, The Anchorage Hotel & Spa offers luxurious accommodation from spacious rooms to mezzanine-style loft suites and an exclusive villa. We are looking for an enthusiastic and customer-oriented Night Auditor to join our Front Office team. Offering 24 hours service, the Night Audit position will include:
- Responding to all guest requests and maintaining operational standards of the hotel in the absence of senior management.
- Deliver luxury service to internal and external guests.
- Compete the hotel auditing process on a nightly basis.
- Process financial transactions and produce audit reports.
- Perform administrative duties.
- Follow up and report discrepancies.
- PMS System knowledge.
This position will require availability to work across a 7 day roster between the hours of 10pm – 6.30am
About you
- You describe yourself as someone with a positive attitude, a genuine customer service focus and the technical ability to process the nightly audit of all front office transactions.
- You are a mature and reliable self-starter with the ability to work unsupervised.
- A high level of communicator, both written and verbal, with the ability to handle situations on duty without a manager present.
- Customer focused problem solver with initiative that prides themselves on creating and delivering memorable guest experiences.
- Night Audit or Front Office experience highly regarded but not essential.
Certifications required: RSA + First Aid Certificate
We welcome candidates from diverse backgrounds to create a work environment where employee differences such as gender, age, culture, disability, sexual orientation and education are valued to reflect the diversity of the communities in which we operate. Aboriginal and Torres Strait Islander peoples are encouraged to apply.