Where

Operations Manager

Totally Tumbling and Tricks
Wollongong Full-day Full-time

Description:

Become the engine behind a studio where kids flip, fly, and find their confidence.

Who We Are:

Totally Tumbling And Tricks isn’t your average acro and aerial studio—we’re a creative, energetic space where kids grow stronger, braver, and prouder of themselves every week. Our mission? To inspire kids to move, express themselves, build life skills, and have a blast while doing it.

We’re searching for a next-level Operations Manager to keep our studio running like a well-oiled (and glitter-covered) machine. You’ll help grow the business, connect with families, and make sure our systems, team, and students are thriving.

About the Role:

This is not just a behind-the-desk job. It's a leadership role with a splash of creativity, a dash of heart, and a healthy dose of hustle. You'll work alongside the CEO to shape the customer experience, take the lead on converting enquiries into booked trials, and make sure our studio feels like a second home for every family who walks in.

You won’t be expected to do it all—but we’re looking for someone who can take initiative, make great things happen, and be part of something exciting as we grow.

What You’ll Be Doing:

Sales & Family Experience

  • Convert leads into booked trials through confident communication and follow-up
  • Help families feel supported from first enquiry to full enrolment
  • Track performance and celebrate wins—because sales here means changing kids' lives!

Studio Flow & Systems

  • Oversee class schedules and bookings so everything runs like clockwork
  • Collaborate with the CEO to develop workflows that make life easier for staff and families
  • Spot problems early and come up with solutions that keep things moving smoothly

Marketing & Studio Vibes

  • Share ideas and inspiration with the CEO for fun campaigns and exciting updates
  • Support social media engagement with quick responses and authentic connection

Events & Community

  • Assist with planning our fun and fabulous studio events

Be available for 3 weekend events per year to help make the magic happen

  • Help shape the voice and vibe of our brand both online and in-person

Who You Are:

✔ You love people—you can chat, connect, and make others feel instantly welcome
✔ You’re confident with sales and know how to follow up without being pushy
✔ You love systems and solving problems (a bit of an organised unicorn)
✔ You’re proactive and like to take the lead—but you're also happy to collaborate
✔ You're tech-comfortable and open to learning our platforms
✔ You care about the impact this studio has on our students, families, and team

Why You’ll Want to Work With Us: At Totally Tumbling And Tricks, you won’t just be ticking boxes, you’ll be part of a business that’s growing fast and thinking big. You’ll work directly with a CEO who’s deeply invested in mentoring and supporting your growth. From day one, you’ll be involved in real decision-making, exciting projects, and meaningful conversations about how to take the studio to the next level.We’ll back you with professional development, leadership opportunities, and access to expert business training—because when you grow, the studio grows too. If you’re looking for more than “just a job” and want to build something you can be proud of, this is your chance.

What You’ll Love:

  • A role that actually matters where you’ll be a big part of our growth and success
  • A fun, welcoming environment where ideas are valued and celebrated
  • Flexible hours that fit your life
  • On-site training and opportunities for professional development
  • Above award pay

Job Types: Full-time, Part-time

Pay: $30.00 – $38.00 per hour

Expected hours: 30 – 38 per week

Benefits:

  • Professional development assistance

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • Unanderra NSW 2526: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Management: 3 years (Required)

Licence/Certification:

  • Working with Children Check (Required)

Work Authorisation:

  • Australia (Required)

Work Location: In person

Application Deadline: 30/04/2025

30 Mar 2025;   from: uworkin.com

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