Where

Service Advisor

Kempsey Toyota
Port Macquarie Full-day Full-time

Description:

About us

We are looking for an experienced energetic person to join our service team in the role of Service Advisor, who is focused on ensuring our service guests receive a highly professional and friendly experience each and every time they deal with us. The successful applicant will be a good communicator, highly organised and able to work under pressure in a fast-paced environment.

Customer satisfaction is at the core of what we believe in so this role would be ideal for a person that enjoys working within a team environment with great customer experience outcomes.

Qualifications & experience

  • Previous experience in a customer facing role.
  • Excellent written and oral communication skills with an ability to seek direction and assistance where appropriate.
  • Confident IT skills
  • Excellent attention to detail and a highly professional approach.
  • A proven track record to work autonomously.
  • A friendly, customer service-oriented nature.

Tasks & responsibilities

  • Creating and managing vehicle service bookings
  • Invoicing repair orders on a daily basis once work is completed.
  • Providing direction to technicians and detailing staff related to the repair orders that you are managing.
  • Greeting guests when they drop off vehicles and organising alternative transport where applicable.
  • Keeping guests up to date with vehicle progress and gaining authorisation for additional work as needed
  • Focus on delivering excellent guest experience.
  • Demonstrating and encouraging behaviours that align with company policies, organisational values and The Toyota for life core values.

How to apply

Please email a copy of your cover letter and resume to Michael Briscoe - m.briscoe@kempseytoyota.com.au

31 Mar 2025;   from: uworkin.com

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