Where

Senior Manager - Study Well

SOUTHERN CROSS UNIVERSITY
East Lismore Full-day Full-time

Description:

  • We value your skills and experience and will support your development
  • Flexible, inclusive work environment with generous remuneration and benefits
  • Location choices suited to the Australian coastal lifestyle on the east coast

    About us

    Southern Cross University is a dynamic, ambitious institution focused on its purpose of changing lives through revolutionary learning and research with real impact. Our game changing Southern Cross Model brings a deeper learning experience, improving individual student outcomes, quality of life and a better way to learn. Our world-ranked research is driving positive impact for our communities, environment and economy.

    Working at Southern Cross University combines a rare combination of being surrounded by ambitious students, dedicated colleagues and an environment of stunning natural beauty. We are leaders in our communities in the Northern Rivers region of New South Wales, Coffs Harbour and the Gold Coast and pride ourselves on helping shape a better tomorrow.

    About the opportunity

    The Vice President Students and Registrar (VPS&R) portfolio oversees Student Support services, Student Administration, and Admissions at Southern Cross University, focusing on student success and retention. The Study Well unit under Student Support & Success Directorate provides academic support programs, including student orientation, first-year success, learning support, inclusion advising, and peer programs.

    Southern Cross University’s VPS&R is seeking a Senior Manager – Study Well. You will collaborate with senior workgroup managers and staff across the University to review and develop policies, processes, and practices for services supporting student progression, retention and success. Your core responsibilities will include:

  • Role model safe working practices, respectful behaviour, and the University’s values, setting standards for inclusion and equality.
Provide leadership for the Study Well work group, overseeing the creation, implementation, and progress of annual operational plan objectives embedding continuous improvement. Offer strong line management and supervision for the First Year Success and Study Support teams, monitoring performance, conduct, team dynamics, and development Collaborate with the Student Support Leadership team and other university managers to manage projects, implement initiatives, and drive change within the VPS&R portfolio Research, analyse, and prepare strategic reports to support decision making across operational management, strategic planning, and partnerships Review and recommend improvements to student-focused policies, processes, and practices in line with University and sector objectives, embedding best practices and ensuring continuous service enhancement.

About you

You will be a strong leader who is passionate about student success and support. More specifically, you will have:

Relevant qualifications and substantial experience in direct management of large or medium multi-layered/skilled teams offering general student services that enhance student experience, engagement, and achievement Proven ability to lead teams effectively, prioritising competing demands, manage resources, delegate tasks, meet deadlines, and adapt to changing priorities while maintaining high quality and accuracy in work. High-level interpersonal, oral, and written communication skills, with the ability to contribute to a team, liaise with diverse internal and external stakeholders, and prepare complex documentation e.g. business cases, proposals, reports, policy review etc Demonstrated success in managing projects, events, or activations, with strong stakeholder engagement, exceptional customer service, and a deep understanding of the challenges faced by new and commencing students Strong analytical and problem-solving abilities, including experience in leading initiatives to improve student experience. Proficient in advanced data analysis and reporting, with strong IT skills, particularly in MS Office products, and the ability to work as part of a solutions driven team.

Salary and benefits

Our staff benefit from flexible work arrangements, including hybrid work models, generous parental and carer’s leave provisions, wellbeing initiatives, employee assistance programs and professional learning opportunities. This position is:

Full-time, continuing (permanent) Located at either Gold Coast, QLD 4225, or Lismore, NSW 2480. Generous relocation support available. HEW Level 9. The base salary ranges from $129,848 - $136,131 per annum, plus 17% employer’s contribution to superannuation. The total remuneration package is up to $159,273.

Find out more about working at SCU by visiting Why Work at SCU.

Application requirements

Applicants must apply online and attach a CV and cover letter responding to the About you section above by the closing date. Information to support you prepare your application is available on our website. If you experience difficulties applying online or need reasonable adjustments at any point in the application or interview process, please let us know by contacting jobs@scu.edu.au.

Job applicants must be an Australian or New Zealand citizen, Australian permanent resident or currently hold a visa with ongoing work rights in Australia. Employer visa sponsorship is not available for this position.

Further information

To view the full position advertisement and details of the application process, please click on the APPLY button where you will be redirected to the Southern Cross University website.

Closing Date: 11.30pm AEDT, 4 May 2025

Southern Cross University is committed to ensuring that the University reflects the rich diversity across the region in which the University’s campuses are located.

The University encourages applications from people of all ages, women, Aboriginal & Torres Strait Islander people, people living with disabilities, people from culturally and linguistically diverse backgrounds and people who are LGBTQI+.

We encourage applications from people with disability and will provide adjustments to the recruitment process upon request.

Together, we are Transforming Tomorrow.

30 Mar 2025;   from: timeshighereducation.com

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