Frontline Service Officer - Dysart

Description:

An exciting opportunity exists for a permanent, full time Frontline Service Officer to join Isaac Regional Council's Planning, Environment & Community Services Directorate based in Dysart. Reporting to the Community Hub Area Leader – South and West, this position is responsible for providing effective and courteous delivery of library and customer focused functions to the Isaac Region communities.
The successful applicant will be primarily located in Dysart but will have opportunities to travel throughout the Region. We are looking for a person who is passionate about providing exemplary customer experience and delivering Library programs. Duties will include (but not limited to):
Library

• Develop, lead and deliver lifelong learning programs and activities
• Undertake library resource loans, reference queries using library management system
• Contribute to the daily operations of a library

Customer Service

• Managing incoming calls and customer service inquiries
• Identifying and fulfilling customer needs to achieve satisfaction
• Handling complaints, providing appropriate solutions and alternatives
• Accurate Receipting and Cash handling

The successful candidate will have:

• Demonstrated experience in the delivery of high-level customer service and/or library services
• Demonstrated experience in developing and delivering lifelong learning programs/events
• High level experience and knowledge of Microsoft Office suite.
• Experience in using technology
• Ability to work as a team and autonomously
• Blue Card from the Commission for Children, Young People and Child Guardian, or ability to obtain prior to commencement

For these positions we offer:

• Salary $38.47 – $42.23 per hour (Stream A, Level 2 – Level 3);
• Permanent Position;
• Full time – 72.5 hours per fortnight, Monday to Friday;
• 5 weeks annual leave @ 17.5% loading pro rata;
• Up to 14% super in accordance with IRC’s Certified Agreement;
• Exclusive access for you and your immediate family to our Employee Assistance Program, facilitated through Gryphon Psychology;
• Discounted Corporate Health Cover through multiple providers with competitive extras and coverage benefit;

For more details on this exciting position, visit www.isaac.qld.gov.au or contact Community Hubs Are Leader - South & West, Ms Robekah Sheehan during business hours. Phone: 0448 605 200 or email Robekah.Sheehan@isaac.qld.gov.au
BEFORE YOU APPLY - ensure to visit https://www.isaac.qld.gov.au/careers to review the position description on Isaac Regional Council’s website, as it may contain details relevant to the application questions.

How to Apply:
To apply, please submit your application online, including the following:

• Cover Letter: A cover letter addressing the Selection Criteria outlined in the Position Description. Describe how your skills and experience align with the requirements of the role. Provide specific examples from your past experiences that demonstrate your suitability for the position.
• Resume: A resume capturing your employment history, qualifications, and details of two referees. The most appropriate referees are your present supervisor or your immediate past supervisor that is relevant to the role advertised.

Applications Close: COB Sunday 13 April 2025
IRC has the right to commence the recruitment process prior to the closing date
Isaac Regional Council is an equal opportunity employer and encourages women, Aboriginal and/or Torres Strait Islander people and disadvantaged job seekers to apply.
Only people with the right to work in Australia may apply for this position