Operations Manager - Employee And Volunteer Engagement

Description:

Suncare is committed to "Making People's Lives Better". We do this through providing innovative personal solutions that support people to live their life, their way. We are a Queensland based not-for-profit community services organisation and as a values-based organisation we want our staff to reflect the values that we live by:
Innovative | Inclusive | Agile | Respectful | Authentic | Collaborative | Empathetic
Our customers are at the heart of everything we do and the experience they enjoy is critical to the success of our organisation. Every day, Suncare employees are making a difference to real people and making people's lives better.
In the new senior leadership role of Operations Manager - Employee and Volunteer Engagement you will be responsible for overseeing the engagement, development and retention of our direct care employees and volunteers.
You will enjoy leading a team of Employee and Volunteer Team Leaders in the achievement of workforce and volunteer strategies that align with organisation goals, the delivery of high quality customer outcomes, and fostering a culture of inclusion, safety and continuous improvement.
This opportunity is available on a permanent full-time basis (Monday to Friday), with flexibility for hybrid work arrangements that include working at a Suncare office (Maroochydore, North Lakes or Gympie) and from home.
More about the role
Reporting to the Chief Operations Officer, you will:
Provide leadership direction and support to Employee and Volunteer Engagement Team Leaders to ensure effective and compliant workforce and volunteer management across all service areas.Contribute to strategic planning and provide advice on workforce and volunteer engagement, opportunities, and risks.Initiate and implement improvements in processes, procedures and services to enhance operational quality, efficiency and meet industry trends.Collaborate with internal teams to ensure employee and volunteer engagement supports safe, high-quality outcomes and monitor KPIs and ensure continuous improvement through data driven insights.Lead strategies to attract, support, and retain volunteers and employees.Collaborate with People and Culture to support best practices are implemented in recruitment, onboarding, training, performance, and recognition as well as to monitor and address workforce-related risks.Develop and manage budgets, and ensure financial performance aligns with strategic goals.Ensure operational practices align with regulatory and legislative requirements and contribute to the development of policy, procedures and frameworks.
What you will bring to our team
In addition to your proven experience leading large, geographically dispersed teams, you will champion our values and be a resilient and adaptable professional passionate about enhancing our employee and volunteer experience.
You will also possess:
A qualification in Human Resources, Business Management, Community Services or relevant field, or in the absence of such qualification, extensive experience leading a large and complex environment at a senior or executive leadership level.Demonstrated success in employee and volunteer engagement.Exceptional interpersonal and influencing skills, and proven ability to communicate, collaborate and negotiate effectively with varied stakeholders.An ability to be self-directed and highly organised to work autonomously, under pressure and hold oneself accountable to achieve targets and deadlines.An ability to keep abreast of industry knowledge including relevant Government funding, guidelines, and legislation.Willingness to travel as required to our regional offices between Rockhampton and Brisbane.
What we offer
At Suncare our people really are our greatest asset. We offer:
Not for profit salary packaging benefits Flexible working optionsA friendly, supportive team environment that values all voices Fitness Passport and health and wellbeing programsEmployee Assistance ProgramAdvanced technology to support you in your roleComprehensive induction plus ongoing training and developmentCareer progression opportunities in a rewarding, growth industry
Apply now!
Ready to join our team of over 750 staff and 175 volunteers? Please apply by including your resume and a cover letter outlining why you would be a great fit for this role.
As part of the recruitment process, you may be requested to undertake background checks such as criminal history, pre-employment medical, demerit point/driving history and reference checks.
We collect, use, disclose, store, secure, manage and dispose of your personal information in accordance with the Australian Privacy Principles and our Privacy Policy. To see a copy of the privacy policy or to learn more about Suncare please visit our website http://www.suncare.org.au
Applicants may be requested to disclose any pre-existing illness or injury with may impact on their ability to perform the advertise role. Details are available in section 571 of the Workers Compensation and Rehabilitation Act 2003.
Suncare is an equal opportunity employer.