Where

Senior Desktop Support

Michael Page
Sydney Full-day Temporary

Description:

  • Provide first-level contact and convey resolutions to customer issues
  • Properly escalate unresolved queries to the next level of support
  • Track, route and redirect problems to correct resources
  • Update customer data and produce activity reports
  • Walk customers through problem-solving process
  • Follow up with customers, provide feedback and see problems through to resolution
  • Utilise excellent customer service skills and exceed customers' expectations
  • Ensure proper recording, documentation and closure of all issues

Requirements:

A successful Desktop Support should have:

  • Proven working experience in providing help desk support
  • Excellent communication skills
  • Deep understanding of Windows 11 upgrade processes and system imaging
  • Strong troubleshooting skills in SCCM, Windows OS, and application deployment
  • Expert Knowledge of scripting (PowerShell, VBScript) for automation
  • Expertise in security policies, compliance, and best practices
  • Extensive experience in SCCM administration and deployment

Conditions:

  • A competitive rate
  • A supportive team environment
  • Opportunities for professional development
  • A chance to work in the heart of Sydney



If you're a dedicated and tech-savvy professional looking to make a difference , we encourage you to apply for this Desktop Support position

26 Mar 2025;   from: michaelpage.com.au

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