Member Services Officer

Description:

Mecca Recruitment Group is dedicated to providing effortless, streamlined, and transparent recruitment solutions for clients and candidates.
Our client is a market leader Superannuation fund providing superior results and service to their client base. With a strong record of success, they are truly one of the market leaders!
We're inviting individuals from various industries where customer service is your specialty. Are you someone who genuinely cares and enjoys engaging, educating, and providing solutions? Your experience may come from a strong retail background, a busy hospitality gig, or a previous customer service role in a call center environment.
This is truly a unique opportunity to be part of something special and join an environment striving for Contact Center of the Year!
About this opportunity:
In this permanent, full-time, Monday to Friday (no weekend work!) position, you will join a team of customer service professionals managing inbound inquiries from members, employers, and third parties via inbound calls and emails.
You will receive the training you need and will have ongoing support as you work with a mentor to contribute to best-in-class customer service delivery to their members. You will identify, resolve, and escalate inquiries in line with regulatory requirements.
Engaging in meaningful conversations and communication as you support members with their specific requirements will be your day-to-day responsibility, so writing and structuring emails and live chats clearly, succinctly, and correctly is also required.
As a valued and valuable team member, you will foster a collaborative and encouraging team environment and will contribute to team success.
Superannuation is one of the most rewarding and growth-based industries to be in. It provides excellent career opportunities and is a perfect industry to pivot into if you are looking for a change of career path. Does this resonate with you?
Apply today and be part of the vibrant team!