Description:
At Comunet we offer our employees strong values, tangible benefits, and a place where they can grow and feel like they belong. People are our priority. We work to influence our culture and adapt it to the needs and wants of our people. We believe our staff should have a work life balance that allows them to thrive in multiple areas of their life and offer a work environment to facilitate this. For full details on our benefits, perks and culture, head to the employee offer (https://comunet.com.au/careers/employee-offer/) section of our website. A few of the highlights include support for development and training for the growth of your career, a strong focus on leadership and a culture that balances hard work with an abundance of social activities including lunches and games nights.
We offer a strong Employee Value Proposition, including regular team and whole of organisation events, and a fully stocked pantry. We believe in making work a fun place to be, and we work hard to maintain our culture while providing exceptional service to our clients. We value people who are creative, hardworking, take pride in their work, and will thrive within our innovative culture.
About the Role
This is a technical hands-on role focusing on resolution of escalated IT service issues within various domains of network, cloud, security, infrastructure, and related technologies and supporting key initiatives. The role is critical in supporting our clients and the highest levels of systems and provide technical direction to IT support staff.
The Network Engineer’s role will focus on supporting our clients’ network infrastructure, providing both reactive and proactive support. You will work closely with the Senior members of the team and be an escalation resource for members of the team. You will work as part of the Engineering Team and be a technical contact for our clients. You will be supported by our Consultants and Senior Engineers to provide solutions to issues and work on projects for our clients. You will provide support to other team members and be the point of contact for technologies you excel in.
This is an important role contributing to Comunet’s core values. Staff working at this level are expected to manage work practices for the health and wellbeing of staff, promote and adopt a balanced and positive approach to work and ensure health and safety risks are addressed.
Key Responsibilities:
- Design and implement solutions using skills in routing, switching, firewall, wireless and cloud technologies.
- Develop technical design documentation such as high-level design, low-level design and configuration templates.
- Manage Client relationships and expectations for service and project delivery.
- Perform network planning and reviews to ensure client environments meet organisational requirements
- Provide technical oversight of projects through design, implementation and post-implementation review.
- Assist with opportunity development including pre-project scoping and planning.
- Develop and maintain vendor relationships to enhance technical capability and product offerings.
- Contribute to the development of skills and knowledge in the consulting, engineering and services teams.
- Provide escalation support on networking issues to our team of network & system engineers.
Key Expectations:
- Ensure appropriate delivery quality & accountability for completion on all delivery tasks
- Regular & effective communication across stakeholders on status of work performed
- Self organisation, effective use of calendar and efficient use of time.
- Continual development, learning and training of technical skills across all key network technologies
- Contribute to Comunet Knowledge Management with documentation and learning sessions
Key Required Skills and Qualifications:
- Knowledge and experience in designing and implementing enterprise network solutions across LAN, WAN, Wireless and Cloud.
- Deep technical experience on a specialty area that may include one or more of Routing/Switching, SD-WAN, Network Security, Wireless
- Understanding of the security implications and controls within the solutions.
- Ability to discuss requirements and solutions at a technical level.
- Ability to discuss requirements and solutions in plain English to business users and management.
- Knowledge and experience in various industry verticals with a good understanding of related IT systems utilised within these industries.
- Knowledge of IT Service Management & ITIL practices.
- Experience working with Project Management teams and leading project delivery.
- Exceptional written and verbal communication skills, including good documentation skills.
- Experience working in a disciplined service delivery and consulting environment and being accountable for your time is desirable.
Requirements:
- 10+ years' experience delivering professional IT services
- 5+ years of relevant experience working as a Network Engineer or Network Security Engineer.
- Bachelor’s degree in computer systems & Networking; Information Systems or equivalent. Relevant industry/vendor certifications such as Cisco CCNA or CCNP may substitute for the formal qualification
- Fortinet FCP Network Security or FCSS Network Security or equivalent NSE certification is desirable
Benefits:
- Flexible working conditions
- Profit-sharing
- Mobility allowance
- Training opportunities
- Birthday leave
How to Apply
- We'd love a cover letter with your application, but if you are short on time and are interested in a potential conversation you can just hit Apply.
- Only candidates that are short listed will be contacted
- You must have the right to work in Australia