Description:
Job summary:- Looking for candidates available to work:
- Monday: Morning
- Tuesday: Morning
- Wednesday: Morning
- Thursday: Morning
- Friday: Morning
- More than 4 years of relevant work experience required for this role
- Work visa can be provided for this role
- Expected salary: $75,000 per month
- Immediate start available
Job summary:
More than 4 years of relevant work experience required for this role
Expected salary: $75000 per year
Full time hours
Looking for candidates who are available to work:
Mon: Morning, Afternoon
Tue: Morning, Afternoon
Wed: Morning, Afternoon
Thu: Morning, Afternoon
Fri: Morning, Afternoon
Work visa can be provided for this role
This job requires an immediate start
• About Us
• One60 Cafe is a vibrant and customer-focused establishment dedicated to providing an exceptional dining experience. We take pride in our commitment to high-quality service and are looking for a skilled Customer Service Manager to lead our front-of-house team.
• We are looking for a dedicated individual to join our team in a full-time permanent role. This position offers 38 hours of work per week with a base salary of $75,000 annually.
• Key Responsibilities:
• * Oversee daily operations of the customer service team to ensure efficient, friendly, and responsive service delivery.
• * Develop and implement customer service strategies, policies, and procedures to enhance the guest experience.
• * Manage, coach, and develop the customer service team to optimize performance and foster a positive team culture.
• * Identify and resolve customer complaints and concerns promptly and professionally.
• * Monitor customer feedback and satisfaction metrics, using insights to drive service improvements.
• * Collaborate with other teams to ensure seamless coordination between customer service and other business units.
• * Maintain accurate records and documentation.
• * Identify and implement strategies to improve service quality and productivity.
• * Lead staff by example, ensuring compliance with all policies and procedures.
• * Establish work goals and performance standards for team members.
• * Identify and address staff training and coaching needs.
• * Organize staff meetings and prepare reports.
• * Monitor staff Key Performance Indicators (KPIs) and report at both team and management levels.
• * Conduct performance reviews and provide constructive feedback.
• What We’re Looking For:
• * Significant experience in a customer service management role within the hospitality industry.
• * Proven track record of leading and developing high-performing customer service teams.
• * Excellent communication, interpersonal, and problem-solving skills.
• * Strong analytical and decision-making abilities to identify and resolve customer issues.
• * Proficiency in using customer service and data analysis tools.
• * Passion for delivering exceptional customer experiences and a commitment to continuous improvement.