Where

Customer Service Manager

One60 Cafe’
Perth Full-day Full-time

Description:

Job summary:
  • Looking for candidates available to work:
    • Monday: Morning
    • Tuesday: Morning
    • Wednesday: Morning
    • Thursday: Morning
    • Friday: Morning
  • More than 4 years of relevant work experience required for this role
  • Work visa can be provided for this role
  • Expected salary: $75,000 per month
  • Immediate start available

Job summary:

More than 4 years of relevant work experience required for this role

Expected salary: $75000 per year

Full time hours

Looking for candidates who are available to work:

Mon: Morning, Afternoon

Tue: Morning, Afternoon

Wed: Morning, Afternoon

Thu: Morning, Afternoon

Fri: Morning, Afternoon

Work visa can be provided for this role

This job requires an immediate start

• About Us

• One60 Cafe is a vibrant and customer-focused establishment dedicated to providing an exceptional dining experience. We take pride in our commitment to high-quality service and are looking for a skilled Customer Service Manager to lead our front-of-house team.

• We are looking for a dedicated individual to join our team in a full-time permanent role. This position offers 38 hours of work per week with a base salary of $75,000 annually.

• Key Responsibilities:

• * Oversee daily operations of the customer service team to ensure efficient, friendly, and responsive service delivery.

• * Develop and implement customer service strategies, policies, and procedures to enhance the guest experience.

• * Manage, coach, and develop the customer service team to optimize performance and foster a positive team culture.

• * Identify and resolve customer complaints and concerns promptly and professionally.

• * Monitor customer feedback and satisfaction metrics, using insights to drive service improvements.

• * Collaborate with other teams to ensure seamless coordination between customer service and other business units.

• * Maintain accurate records and documentation.

• * Identify and implement strategies to improve service quality and productivity.

• * Lead staff by example, ensuring compliance with all policies and procedures.

• * Establish work goals and performance standards for team members.

• * Identify and address staff training and coaching needs.

• * Organize staff meetings and prepare reports.

• * Monitor staff Key Performance Indicators (KPIs) and report at both team and management levels.

• * Conduct performance reviews and provide constructive feedback.

• What We’re Looking For:

• * Significant experience in a customer service management role within the hospitality industry.

• * Proven track record of leading and developing high-performing customer service teams.

• * Excellent communication, interpersonal, and problem-solving skills.

• * Strong analytical and decision-making abilities to identify and resolve customer issues.

• * Proficiency in using customer service and data analysis tools.

• * Passion for delivering exceptional customer experiences and a commitment to continuous improvement.

31 Mar 2025;   from: uworkin.com

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