Call Centre Consultant

Description:

South Australia Police
Job reference: 663529
Location: 5000 - ADELAIDE
Job status: Short Term Contract
Eligibility: Open to Everyone

Come work with us and be a part of the SAPOL Blue Team committing to Safer Communities across SA.

Who we are looking for:

• Passionate community champions
• Team players with excellent organisational skills
• Natural leaders and communicators
• Individuals with high resilience and composure

Consultants apply a high level of knowledge of SAPOL’s functions and activities within the Call Centre environment, using a high level of initiative and judgement managing emergency and complex calls. Working with a level of autonomy and authority, interpreting and applying established policies and procedures. Providing up to date information and assistance to community.

Benefits

• Flexible rostering - choose from various shifts to fit your lifestyle
• Generous salary rate upon completion of training
• Opportunity for casual, term or ongoing contracts
• Wellbeing initiatives, including an onsite gym and access to a ‘Fitness Passport’
• Positive and diverse working environment
• Paid Training
• Salary packaging options
• Career progression through the South Australian Public Sector

Special Conditions

• The incumbent must hold a current Australian work eligibility status and will be subject to a criminal history check.
• You must be available to be rostered over 24 hours / 7 days a week, including weekends, and public holidays. Overtime may be required to meet business needs.

To learn more about our hiring process please visit for more information.

Salary: ASO3 $67,589 - $72,033 per annum

Successful applicants will receive an ASO2 salary of $30.01 per hour ($58,709 - $63,154 per annum) for the duration of the training course.

Enquiries: Please send any enquiries to:

Application Instructions:

All applications must be submitted online.

Applicants must submit a covering letter (two pages) addressing the essential minimum requirements of the role outlined in the Position Information Document, a current resume and the contact information of three referees including your current line manager.

Applicants external to SAPOL must complete an RF2099 Pre-Employment Declaration Form and submit this with their application.

Applicants external to SAPOL must complete an Employment Declaration Form (RF2099 – see below) and include this with their application.

Please apply via the link below with your CV, cover letter and application addressing the selection criteria.

South Australia Police is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.

Aboriginal and Torres Strait Islander People and people with disability are strongly encouraged to apply.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time of application.
Applications close: 11/04/2025 5:00 PM

Attachments:
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Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

Government of South Australia