Description:
About the Company
Our client is an industry leader within wholesale that is continuing to grow due to a commitment to innovation, quality and collaboration. With a workforce of approximately 29 and over 60 contractors, they endorse state of the art facilities in the northern suburbs which this role will play a key part in managing.
About the Role
This is a 12-month FTC maternity leave commencing ASAP to allow time for an in-depth handover with the incumbent. Working closely with the Operations Manager and reporting into a hands-on COO, you will play a key part in managing an on-the-floor wholesale operation over a 60-hectare site, managing 3x Customer Service Officers and acting as a main liaison for tenants, contractors and visitors.
If you are an early riser - this role will be for you! Times outlined below.
This role is Monday-Friday, 4am-12pm, 100% office based, free parking on site.
Duties
Some of your key duties will include:
- Oversee supervision of Customer Service Officers to ensure a high standard of Customer, Cashier and Help Desk services, handling escalations and complaints where required
- Support finance & property team with tenant coordination and the timely provision of information when required including ensuring records of interactions are recorded on Salesforce.
- Develop and maintain working relationships with the Facility Manager, vendors, tenants and suppliers
- Support the Operations Manager to investigate incidents on site and offer recommendations to improve site safety
- Manage compliance of contractors to relevant regulations
Skills & Experience
To be a successful candidate you must have:
- Previous experience in a similar Operations/Customer Service Management role - 2 years minimum
- Previous experience within a customer facing setting - essential
- Financial and contract literacy
- Be available to start ASAP (4 weeks maximum)
Culture & Benefits
- Be part of an industry leading organisation that is continuing to grow!
- Fantastic career development opportunities!
- Free parking on site!
Apply Today
Please send your resume by clicking on the apply button.
Learn more about our Melbourne recruitment services: http://www.roberthalf.com.au/recruitment-agency-melbourne
Job Reference No: 06810-0013196226
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