Description:
We are seeking an experienced Centre Manager to lead one of Scentre Group’s largest assets, Westfield Fountain Gate. This is a senior leadership position within our Centre team, focused on driving success through a customer-first approach. The role is integral to our vision of bringing more people to the centre, encouraging them to visit more often and stay longer.
As the Centre Manager, you will report to the Regional Manager, Centre Experience - VIC, and will be responsible for delivering exceptional operational, service, and commercial results for the centre. You will lead a team dedicated to engaging with customers, retailers, and the community, using feedback from customer listening tools to shape and guide the centre’s strategy.
To excel in this role, you will need previous experience in managing shopping centres or large venues, with a proven track record of driving both operational excellence and strong commercial outcomes. You will be responsible for overseeing day-to-day operations while ensuring the team is motivated, empowered, and focused on delivering outstanding customer experiences.
Your key accountabilities will include:
- Develop, nurture, and uphold a customer-centric culture at Westfield Fountain Gate, ensuring the team is well-trained, motivated, and empowered to consistently deliver exceptional customer experiences.
- Foster team development, engagement, and capability to enhance overall performance.
- Drive the financial and commercial success of the centre by achieving strong outcomes across the P&L and capital planning processes.
- Ensure adherence to health, safety, and compliance standards for both the internal team and contracted partners.
- Collaborate with the asset team to align on strategic goals and priorities for the centre.
What will set you apart from the rest?
Your proven experience in leading large assets or venues, combined with a strong passion for delivering exceptional customer experiences, will make you stand out. You’ll have a successful track record of driving operational excellence and achieving outstanding results by effectively engaging and influencing stakeholders.
You will have:
- Strong commercial acumen paired with a genuine passion for enhancing the customer experience.
- A demonstrated ability to develop and maintain strong relationships with a wide range of stakeholders, delivering consistent operational and financial outcomes.
- Excellent communication skills and the ability to engage effectively with diverse audiences.
- A passion for driving change and a proven track record in leading successful change management initiatives.
About us
Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.
We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.
With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms.
We want to be the place where talent thrives. To support you thriving with us, we promise to respect, inspire and develop you, and that you will do work that matters.
Diversity, equity and inclusion underpins our culture, and our vision is that ‘Everyone Belongs’. We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.
We aspire to create a workforce reflective of the communities in which we operate and encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, gender identity or life stage.
We offer a range of unique benefits designed to support your wellbeing, career development and lifestyle, including five days paid Life Leave on top of your four weeks annual leave (pro-rated for part-time), 18 weeks gender neutral paid parental leave for primary carers, with no qualifying period and super paid for the duration of the leave period and free parking at your local Westfield destination.
Discover more about working with us.
Applications close: Friday 5th April 2025 (unless filled prior).