Where

Guest Experience Expert

Marriott International
Melbourne Full-day Full-time

Description:

Description

As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a Guest Experience Expert, we not only meet, but also exceed, our guests’ expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.

Please note that this role requires working rights in Australia to be considered.

Position Summary:

  • Join our Ladies and Gentlemen and support the Front Office team with general operational tasks
  • Be an expert on the luxury hotel and the surrounding area, know it inside and out to exceed guest expectations
  • Operate telephone switchboard and respond to all guest enquiries, going above and beyond with each guest experience
  • Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail
  • Build and strengthen relationships with existing and new guests collaborating other departments, exhibiting our legendary service and enabling future bookings
  • Complete reservation administration tasks and offer general support to the team
  • Make and update room reservation. Assign rooms according to guest requests and preferences whenever possible
  • Support the overarching Rooms Division operations when appropriate and needed including Front Desk, Service Experience, Concierge/Bell & Club Operations

About You:

  • Experience with OPERA property management system or similar
  • Relevant experience in a similar role
  • Working rights in Australia
  • Enthusiastic to escalate your career
  • Self-motivated, driven and energized in a fast-paced environment
  • Armed with smart solutions and a can-do attitude
  • Attention to detail in all aspects of work
  • Strong written and verbal communication skills
  • Prior luxury hotel experience would be preferable

Our Benefits:

  • Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
  • Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
  • Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
  • Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
  • Opportunity to receive Employee Referral Incentives and get paid for working with your friend
  • Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years. Apply now!

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


31 Mar 2025;   from: uworkin.com

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