Service Architect

Description:

Your opportunity is to join a team of design and service strategy specialists within eHealth Queensland’s Digital Service Management unit. Digital Service Management is accountable for leading the life cycle management of enterprise digital health services including, contemporary design and support models, digital resilience and continuity, strategic software and asset management services and operational assurances for the portfolio of services provided to eHealth’s customers.

Job details Position status Permanent
Position type Flexible full-time
Occupational group IT & Telecommunications
Classification AO8
Workplace Location Brisbane Inner City
Job ad reference QLD/OPB629506
Closing date 14-Apr-2025
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration Permanent Full Time
Contact person Emma Anderson
Contact details 0423 762 857
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The successful candidate will provide well-informed advice, over a range of topics influencing the effectiveness of the organisation's business and ICT systems to senior executives, program managers and solution architects on high risk, high value investment to ensure digital services meet Queensland Health's and the communities' requirements.

Role responsibilities:

• Develop comprehensive strategic responses, briefs, submissions, presentations, reports and information papers to influence the development of service architecture and related project, digital planning and investment issues and decisions.
• Identify and assess new and emerging business and technology trends (including products, methods, and techniques) to determine the likely relevance for the organisation.
• Develop and manage stakeholder groups, including health and clinical professionals, senior management, health informatics and ICT professionals, facilitate open communication, capture, and disseminate business and technical information to stakeholders.

The primary duties of this role include the following:

• Lead digital enablement of the health system.
• Develop, contribute to, and review architectural strategies, mandates principles (standards) and roadmaps that meet the strategic requirements of the health system.
• Provide specialist advice relating to digital service architecture, influencing the broader architecture, ICT planning and any investment activities to key stakeholders across Queensland Health and the health care community.

You will be assessed on your ability to demonstrate the following key capabilities, knowledge, and experience. Within the context of the responsibilities described above under ‘Key Responsibilities', the ideal applicant will be someone who can demonstrate the following:

• Proven experience in developing, contributing to and review architectural strategies, mandates principles (standards) and roadmaps that meet the strategic requirements of the health system (SFIA Skill: STPL – Enterprise Architecture level 6)
• Ability to provide specialist advice relating to service architecture, influencing the broader architecture, ICT planning and any investment activities (SFIA Skill: CNSL – Consultancy level 5) (NHS: Effective and strategic influencing)
• Proven ability to develop and manage stakeholder relationships, facilitate open communication, and capture and disseminate information (SFIA Skill: RLMT – Stakeholder relationship management level 5) (NHS: Collaborative working)
• Proven ability to provide strategic direction that enables the delivery of sustainable, value for money, fit for purpose services and technologies that meet the business requirements of customers (SKIA Skill: ITSP – Strategic Planning level 5)

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes

Competitive salaries

• 12.75% superannuation
• 17.5% leave loading

Employee wellbeing

• Access to 24/7 confidential employee support providers and counsellors including for immediate family members
• Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.

Professional development

• Career progression with more than 300 diverse career pathways and career support to take you further!
• Access to a variety of programs and initiatives to support training and career growth.
• Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Benefits of working with eHealth Queensland:
By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.

You will enjoy a variety of benefits, including:

• Competitive salary + generous superannuation and leave loading
• Flexible working arrangements
• Diverse work culture
• Career training and development

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote and .

Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis (temporary; full time or part time).

Documents

Before applying for this vacancy please ensure you read the documents below.

Role Description

Application Kit

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