Customer Service Rep

Description:

Key Responsibilities:

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  Process purchase orders via phone and email, ensuring accuracy and timely handling.
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  Liaise with customers regarding product availability, ETAs, and delivery schedules.
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  Review stock levels and warehouse inventory to ensure orders are processed and fulfilled correctly.
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  Handle payments, including invoicing and payment processing.
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  Communicate with the dispatch team to coordinate deliveries and ensure smooth product delivery.
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  Provide general customer service support, responding to queries and offering solutions in a professional and friendly manner.
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  Manage customer accounts and update relevant information to maintain accurate records.
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  Resolve any customer issues or concerns with a focus on satisfaction and resolution.

Requirements:

Skills and Experience:

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  Previous experience in a sales order customer service role or similar role.
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  Strong communication skills (both written and verbal).
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  Ability to handle multiple tasks simultaneously with excellent organisational skills.
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  Proficient in using office software and CRM systems.
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  Strong attention to detail and accuracy in order processing and payments.
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  Positive, proactive attitude with a passion for customer service.

Conditions:

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  Opportunity to work with a passionate and close-knit team.
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  Supportive leadership that values employee development and fosters a positive work culture.
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  Energetic office environment where teamwork and communication are key.
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  Long-tenured employees, fostering a stable and inclusive workplace culture.
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  Career growth within a well-established company.
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  Full-time, permanent position in a great work environment.