Description:
Full-time and Permanent position
Printing industry
Tehcnical Support role
We are seeking a Field Engineer / Service Technician with relevant experience on behalf of our client.
We are seeking candidates for a Field Engineer / Service Technician with experience in technical support, ideally in the printing industry for our client with a prominent presence in the printing industry.
You will be responsible for technical support for wide-format printers and other products.
A valid driver’s license is mandatory.
Responsibilities
- Provide advanced technical support on-site for compnay products within the assigned region.
- Diagnose and resolve issues related to software, hardware, and system configurations.
- Analyze problems effectively and gather the necessary data to address support requests.
- Collaborate with other Service Technicians to resolve customer-related issues.
- Record, track, and update customer issues in a call tracking system.
- Participate in conference calls as needed to assist in resolving customer problems.
- Contribute to the achievement of departmental and organizational goals by meeting required performance outcomes.
- Perform any additional duties as assigned by the Employer on an ongoing basis.
Your Profile
- Experience or knowledge of mechanical products or appliances (e.g., commercial kitchen equipment, etc.), with a preference for experience in commercial printers and scanners, including networks, software, and operating systems.
- Previous experience as a service technician or field engineer, preferably within the printing industry.
- A degree or certification in mechanical engineering or a related field would be an advantage.
- Strong customer service skills with the ability to engage professionally with clients.
- Excellent communication and interpersonal skills.
- Effective time management abilities.
- Strong attention to detail and analytical problem-solving skills.
- Self-motivated with the ability to work independently and take initiative.
- A valid driver’s license and personal vehicle (a car allowance will be provided).
- Permanent full work rights in Australia.
Please register your interest in this role by forwarding your resume via apply button. Please note only applicants shortlisted for this role will be contacted. Your application will be treated with strict confidentiality.
About Us
The Adecco Group is the world's leading provider of HR Solutions. We deliver recruitment and career services to organisations and individuals across the employment life-cycle. In Australia, Adecco has over 50 years of industry experience making us the most qualified provider and a leading supplier of casual and permanent staff.
1 Apr 2025;
from:
adecco.com.au