Where

Technical Support Analyst, Trilogy (Remote) - $30,000/Year Usd

Crossover
Brisbane Full-day Full-time

Description:

At Trilogy, we're transforming customer support by eliminating inefficiency and mediocrity, leveraging AI to tackle only the most challenging and unique tickets, perfect for those ready to push their limits and excel.


What you will be doing

  • Engage with AI-augmented customer resolutions by analyzing complex tickets, applying your expertise where AI falls short, and enhancing AI performance.

What you will NOT be doing

  • Spending months getting up to speed; expect to master several products within the first month.
  • Relying on managers for help; if you can't unblock yourself, this role will be challenging.

Key Responsibilities

Integrate technical expertise with AI capabilities to deliver exceptional support, focusing on unresolved complex issues.


Candidate Requirements

  • Minimum 2 years in technical customer support or engineering roles.
  • Advanced generative AI skills, including workflow automation and custom GPTs; basic LLM usage is insufficient.


This position is also known as:

  • Customer Support Engineer
  • Technical Support Specialist
  • IT Support Specialist
  • Technical Support Engineer
  • Technical Support Representative
  • Application Support Engineer
  • Support Specialist
  • Desktop Support Specialist
  • Support Engineer
  • Service Desk Specialist
2 Apr 2025;   from: uworkin.com

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