Description:
This is an amazing opportunity for someone seeking part time work as one of our Customer Service Officers in the Caboolture Office. Customer Service Officers are the first point of contact for people visiting our 14 offices around the state and play an important role in providing services to our clients. In this diverse and challenging role, you will respond to telephone inquiries, provide clients with legal information and help them complete application forms. You will also be responsible for a range of administrative tasks including data entry, word processing, mail, and records management.
Job details
Position status Fixed Term Temporary Position type Flexible part-time Occupational group Administration Classification AO3 Workplace Location Moreton Bay - North,Moreton Bay - South Job ad reference QLD/630071 Closing date 16-Apr-2025 Yearly salary $29898 - $33174.80 Fortnightly salary $1146 - $1271.60 Job duration See Position Description Contact person Claire Hennessey Contact details (07) 5293 2022Access the National Relay Service
The successful candidate will play an integral role in the following:
- Act as the first point of contact at the front counter, schedule appointments, provide legal information, referral advice and assist clients to complete applications for legal aid.
- Respond to enquiries received on the telephone from clients and members of the public.
- Act as the contact point for local community-based service providers and provide information and training at local network meetings. Act as the contact point for conferencing issues and organise activities at in-house family conferences.
- Help with litigation support activities including data entry and word processing.
- Help with administrative activities including opening and closing the office, maintaining equipment and supplies, mail, records management and other activities as directed.
You will have:
- You have demonstrated administrative and customer service experience and are able to work independently.
- You can communicate effectively with external stakeholders and clients with complex needs and provide courteous, prompt and professional services. You also remain calm and positive in difficult situations.
- You can use information technology systems such as Microsoft Outlook and Word and can learn organisation specific systems.
- You can build and sustain positive relationships with team members and contribute to team planning.
- You take on additional duties when required, demonstrate flexibility and reschedule or re-organise work to reflect changes in priority.
What we offer you
- 14.5 hrs per week (2 days a week - Monday & one additional day)
- Generous salary packaging
- 12.75% employer super contributions
- Flexible working hours
- Study leave for approved work-related courses.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity .