Senior Agile Business Analyst

Description:

About Us

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

• Challenge yourself to work in a fast paced, innovative business
• Together we’ll achieve tangible outcomes that will drive business performance
• Permanent role based at our Corporate Campus in Mascot
  
  

Working in Qantas Loyalty is exciting and fast moving. Our agile way of working enables us to be responsive to business requirements and helps us to deliver exceptional outcomes. Qantas Loyalty has established a fit-for-purpose, multi-disciplinary team to help accelerate the Group’s ambitious growth and innovation agenda; partnering with business units to validate, define and deliver the next wave of core, adjacent and disruptive plays.

As a Senior Agile Business Analyst , you will be responsible for identifying and defining product enhancements to improve the member experience on our E-Commerce platforms, Qantas Marketplace and Qantas Wine. You will transform customer and business challenges into effective solutions while leading requirements gathering and validation workshops.

In this role, you will support the Senior Product Manager in ensuring the smooth delivery of initiatives while serving as the primary point of contact for the delivery team. Collaborating with the squad tech lead, you will be responsible for writing detailed user stories with acceptance criteria and leading grooming and planning sessions.

You’ll Have

• Typically 8+ years of experience in a Business Analyst or similar role, with a focus on digital projects and products. Previous experience in E-Commerce/Retail would be highly regarded, but not essential.
• Demonstrable experience in the full project lifecycle (from conception to launch and post-launch analysis).
• Experience in analysing and optimising websites (desktop and mobile), mobile apps, or other digital platforms.
• Familiarity with web analytics tools such as Google Analytics and A/B testing methodologies.
• Understanding of user experience (UX) principles and how they relate to business goals.
• Proficiency in using data to identify trends, opportunities, and areas for improvement.
• Experience with data visualisation tools (e.g., Looker Studio, Tableau) to communicate findings effectively.
• Support the Product Manager to translate complex data into actionable insights for stakeholders.
• Excellent communication and interpersonal skills to effectively gather requirements from your scrum team and stakeholders.
• Ability to facilitate workshops, lead discussions, and present findings to diverse audiences.
• Worked in an agile development environment
  
  

Additional Skills And Abilities You’ll Have

• Strong organisational skills and the ability to prioritise multiple tasks effectively.
• Excellent attention to detail and accuracy.
• Ability to handle interruptions and unexpected changes without losing focus.
• Proven ability to manage multiple projects simultaneously and meet deadlines.
• Ability to remain focused and productive in a fast-paced, dynamic environment.
• Strong time management skills.
• Ability to work independently and as part of a team.
• Ability to work under pressure and deliver high-quality results
  
  

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment.
• You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
  
  

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close: 09 April 2025

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.