Description:
Robinson Plumbing is looking for a well-rounded and organized individual to join their team! This team member will have to have amazing customer service skills and be ready for a fast-paced challenging role, delivering a level of service that will ensure our customers are delighted with the service. The role involves various tasks that need to be managed efficiently, including answering calls and liaising with customers and technicians, logging jobs to purchase orders and data entry.
Job Tasks & Responsibilities:
- Liaising with Customers and Technicians : Ensuring smooth communication and job coordination.
- Logging Jobs : Keeping accurate records of all tasks.
- Data Entry: Updating Purchase Order information
- Answering incoming calls: Greeting callers warmly and professionally.
- Follow up & Handling Inquiries : Addressing customer questions and concerns promptly and effectively.
- Ordering required parts
- Receive & dispatch deliveries & equipment
- Vehicle, Plant & Equipment service maintenance management
- Cross-training with other service staff in the service department
- Eftpos Payments & Petty Cash
Skills & Experience:
- Experience with SimPro (preferred but not essential)
- Excellent customer service & telephone manner
- Excellent attention to detail & follow up
- Willing to learn
- Professional personal presentation
- Sound interpersonal & communication skills
- Punctual
- Excellent organisation skills
Here are some benefits to you from this role:
- Competitive Salary : Based on your experience and skills.
- Professional Development : Opportunities for training and skill development, especially with software like SimPro, Microsoft Office, and Xero.
- Career Growth : Potential for advancement within a rapidly growing department.
- Work-Life Balance : A structured schedule that allows for a good work-life balance.
- Team Environment : Working with a supportive and collaborative team.
- Variety of Tasks : Engaging in diverse responsibilities that keep the job interesting.
- Social Benefits : Active Social Club, Gym Membership
Job Type: Full-time
Pay: $29.00 – $37.00 per hour
Expected hours: 40 per week
Benefits:
- Free drinks
- Free food
- Gym membership
Schedule:
- 8 hour shift
Supplementary Pay:
- Christmas bonus
- Performance bonus
Work Authorisation:
- Australia (Required)
Work Location: In person
Expected Start Date: 14/04/2025