Description:
Job DescriptionBlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums.
The Opportunity
Our Lysaght business is looking for a Customer Service Representative to join the Customer Service based in Archerfield . Made in Australia since 1921, Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes, to large commercial and industrial projects.
In this diverse and challenging role, you will support our team by managing enquiries that come from walk in customers and via phone and email. As a self-motivated, quick thinker, you quickly adapt and can juggle more than one task at any given time. You also enjoy being busy and working in a supportive team environment.
What Will You Do?
Providing tailored solutions to our customers, you'll also be:
- interacting with our customers via phone and email, managing quotes and queries
- preparing and entering customer orders into our operating system
- collaborating with internal stakeholders (marketing, warehouse, and sales departments) ensuring customer expectations and requirements are met or exceeded
- coordinating and managing the end-to-end logistics process including compliance with any requirements and regulations, updating all necessary systems that manage orders
- managing the relationship with logistics and internal stakeholders and working together to improve cost efficiencies, resolving issues, and seeking ways to improve the customer’s experience
More About You
Along with your ability to understand and uncover customer needs transforming these into improved service offerings, you'll bring:
- first and foremost, a commitment to your own safety and well-being while caring for others;
- a ‘Team Player’ with excellent communication, negotiation and interpersonal skills, someone who demonstrates behavioural flexibility to enable them to collaborate with a mix of personalities and behavioural styles
- strong customer focus with the ability to resolve issues effectively and efficiently;
- the ability to pick up new and custom IT systems quickly;
- a proactive approach in building constructive and effective relationships;
- high attention to detail and ability to complete multiple tasks simultaneously;
Why BlueScope
As we’re creating strength for the future through our people, products and solutions, BlueScope supports you to build your expertise within a safe and positive team environment. At BlueScope, you’ll:
- Learn and develop as you grow. Work alongside specialists and keep your skills and knowledge at the forefront of industry with our lifelong learning culture.
- Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing.
- Build innovative products. Seek better, smarter ways to work, help develop sustainable solutions and make things happen.
- Deliver work that matters . Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do.
We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and we encourage Women and First Nations people to apply. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal. At BlueScope, we offer work-life flexibility through our B-flex program.
It’s an exciting time in our history as, together, we work towards Our Purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.”
Come and discover us at www.bluescope.com/auscareers
Join us, creating strength for the future.
Applications close day of Wednesday, 16th April 2025.