Description:
The Company
Our client is a multi-national law firm with a reputation for expertise, an inclusive work environment and a commitment to develop their staff.
The Role
In this role, you will join a team of Support Analysts, acting as a conduit between the finance systems team and end-users. You will be focussed on providing end-user support and training.
More specifically, you will:
- Investigate and troubleshoot system issues
- Pinpoint knowledge gaps and provide training to end-users
- Deliver high-quality finance and billing support to system users
- Conduct testing and manage user acceptance testing (UAT) for system upgrades and enhancements.
- Maintain accurate and up-to-date training materials.
On offer is the opportunity to join an organisation with a fantastic benefits package and a hybrid working environment.
Your Profile
You will have legal industry experience and as this role acts as an interface between departments you could come from a variety of backgrounds including Application Support, Systems Support, Systems Analyst, Accounting Clerk or Legal Assistant among others.
What is required is:
- Hands-on experience working with finance management systems (Elite 3E or Aderant)
- Experience in a systems support role
- Exceptional communication skills to explain technical concepts in a clear, user-friendly manner.
- Analytical problem-solving skills to diagnose and address system-related issues effectively.
Apply Today
Please send your resume by clicking on the Apply button.
Learn more about our Melbourne recruitment services: http://www.roberthalf.com.au/recruitment-agency-melbourne
Job Reference No: 06810-0013199926 - TW
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