Where

Systems Support Analyst | Legal Industry

Robert Half
Melbourne Full-day Full-time

Description:

The Company

Our client is a multi-national law firm with a reputation for expertise, an inclusive work environment and a commitment to develop their staff.

The Role

In this role, you will join a team of Support Analysts, acting as a conduit between the finance systems team and end-users. You will be focussed on providing end-user support and training.

More specifically, you will:

  • Investigate and troubleshoot system issues
  • Pinpoint knowledge gaps and provide training to end-users
  • Deliver high-quality finance and billing support to system users
  • Conduct testing and manage user acceptance testing (UAT) for system upgrades and enhancements.
  • Maintain accurate and up-to-date training materials.

On offer is the opportunity to join an organisation with a fantastic benefits package and a hybrid working environment.

Your Profile

You will have legal industry experience and as this role acts as an interface between departments you could come from a variety of backgrounds including Application Support, Systems Support, Systems Analyst, Accounting Clerk or Legal Assistant among others.

What is required is:

  • Hands-on experience working with finance management systems (Elite 3E or Aderant)
  • Experience in a systems support role
  • Exceptional communication skills to explain technical concepts in a clear, user-friendly manner.
  • Analytical problem-solving skills to diagnose and address system-related issues effectively.

Apply Today

Please send your resume by clicking on the Apply button.

Learn more about our Melbourne recruitment services: http://www.roberthalf.com.au/recruitment-agency-melbourne

Job Reference No: 06810-0013199926 - TW

By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.

4 Apr 2025;   from: uworkin.com

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