Member Services Officer

Description:

At the Department of Treasury and Finance we work together to ensure South Australia is a thriving, prosperous state now and into the future.

We are the lead agency for economic, social, and financial policy outcomes. We play a vital role in providing financial services to the community and economic and fiscal policy advice to the Government of South Australia.

Super SA is a branch within the Department of Treasury and Finance. Super SA is a superannuation fund provider who, for 120 years has been helping South Australian government employees secure their financial future.

We’re dedicated to championing the financial well-being of South Australians and passionate about helping members to live their best life in retirement. Our long-term success is largely due to the talent and expertise of our people. We strive to create an environment that is supportive, safe, and secure. Our work culture is positive and inclusive, so that our people benefit from a rewarding and enjoyable work experience.

About the Opportunity

The Member Services Officer provides specialised superannuation-based information to members, agencies and stakeholders that relate to the schemes and products administered by the Super SA office. The role is based in the Contact Centre and is focussed primarily on the provision of member service via phone in the Call Centre, via face-to-face interaction in the Member Centre, and via written and electronic correspondence.

Activities undertaken by the Member Services Officer include:

• Providing information relating to eligibility criteria, legislation, insurance, and taxation.
• Providing specific and accurate details related to individual and member accounts.
• Providing information relating to targeted campaigns, superannuation, and insurance related services.
• Calculating superannuation benefits.

About you

We are looking for enthusiastic people with a commitment to service excellence to provide high quality and effective customer service to our members.

To be successful, you must address the selection criteria below in a cover letter:

• Exceptional interpersonal communication skills verbal, written and face to face.
• Able to handle difficult situations in a calm, positive and objective manner.
• Able to embrace new methods and adapt to change.
• Able to demonstrate analytical and problem-solving skills and the ability to develop and implement solutions.
• Able to work on multiple tasks and prioritise those tasks to meet deadlines.
• Able to deal with sensitive issues with tact, diplomacy and maintain confidentiality.

What we Offer

• Flexible working options
• Salary packaging options
• Discounted gym membership
• Supportive career development opportunities
• Employee Assistance Program for you and your family
• Be Well Program

Pool Recruitment Process

The Member Services Officer temporary pool will remain active for 12 months and you can apply at any time during this period.

We have opportunities to join our team throughout the year and your application will remain in the pool and will be considered for the next available recruitment intake.

Applicants who have not been contacted within 3 months of applying or have been unsuccessful at interview need not reapply.

Remuneration

ASO3 - $67,589 min - $72,033 max per annum, plus superannuation

For a confidential discussion about the role please contact

Scott Egan
Team Leader, Member Services
Email: SuperJobs@sa.gov.au

Application Instructions

To be considered, all applications must be submitted online via I Work for SA by clicking Apply and following the instructions. Applicants are required to submit a Curriculum Vitae and covering letter (no more than two pages), addressing the abilities and experience listed in the selection criteria to demonstrate their suitability. Applicants are to include the name and contact details of two referees, one being current or most recent.

The Pre-Employment Declaration must be completed and submitted with your application.

Recommended applicants are subject to satisfactory criminal history check in accordance with the DTF Pre-Employment Screening Policy and Procedure and every three years thereafter.

The Department of Treasury and Finance is an Equal Opportunities employer committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We strongly encourage applications from people of Aboriginal and Torres Strait Islander descent, culturally diverse backgrounds, disability, all genders, and LGBTQI+ community. If you have any support or access requirements, we encourage you to advise us if invited to interview.

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.