Description:
Victoria Street Private Hospital is a purpose-built surgical facility offering day procedures as well as overnight support if and when required. We are centrally located in the Wollongong CBD, close to all amenities and within an hour drive away from both, Sydney and Nowra.We are looking for an experienced Medical Receptionist to join our team at Victoria Street Private Hospital . This is a full-time position , working 38 hours per week , Monday to Friday.
Our dedicated team ensures that every patient receives welcoming, exceptional, and compassionate care , and we are looking for someone who shares this commitment.
Key Responsibilities
- Provide superior customer service to patients both face-to-face and over the phone, managing a fair volume of calls and enquiries.
- Greet patients & visitors warmly upon arrival and assist with completing all documentation required for bookings and prior to their procedure.
- Efficiently discharge patients after their procedure(s), communicating with sensitivity and discretion.
- Handle administrative tasks including emails, scanning, and faxing documents, and ensuring all data is accurately entered into electronic records.
- Prepare all necessary documentation for the smooth operation of procedure lists on a day to day basis.
- Ensure quality assurance of medical paperwork before procedures.
- Maintain excellent communication with patients and surgeons' clinics, especially via phone and email.
- Demonstrate excellent written and oral communication skills.
- Assist in preparing clinical paperwork for the team.
- Provide administrative support to clinical team when needed.
- Ensure confidentiality is maintained in all tasks, adhering to all administrative and financial policies and procedures.
- Showcase strong attention to detail in all aspects of the role.
- Manage appointment bookings and answer phones with high level of professionalism.
- Remain composed under pressure, ensuring smooth operations even in busy situations.
- Experience in medical administration with a thorough understanding of administrative processes.
- Medical Terminology Certificate is preferred but not essential.
- Highly developed time management and organizational skills.
- Strong computer skills and the ability to learn new systems quickly.
- Ability to organise and prioritise workload in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Strong attention to detail and a commitment to accuracy.
- Willingness to learn and adapt to new challenges.
- Availability to be rostered Monday to Friday between appx 6.00am to 5.00pm, with shifts from 6.00am to 2.00pm, 6:30 am to 2:30 pm, and 9.00 am to 5.00 pm.
- Full-time position with Monday to Friday shifts.
- Comprehensive training provided.
- Supportive work environment focused on teamwork and patient care.
- Competitive pay rates.
- Opportunity to contribute to our mission of excellence in healthcare services.
- Help people in a meaningful way.
Please submit your application via email to: *******@vsph.com.au or on Seek. If you require further information, please call (02) 4221 9***.
4 Apr 2025;
from:
uworkin.com